- Camping
- Embracing outdoor adventures such as overlanding and travel
- Animal Welfare Advocacy
Kevin Joseph
Missoula
Summary
Dynamic Auto Body Shop Manager with proven expertise in damage assessment and collision estimating at Town & Country Auto Body. Successfully enhanced operational efficiency and compliance while fostering a customer-centric environment. Skilled in employee scheduling and regulatory compliance, driving team productivity and achieving high customer satisfaction rates.
Overview
18
18
years of professional experience
Work History
Auto Body Shop Manager
Town & Country Auto Body
10.2023 - Current
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
Area Operations Manager
LKQ Corporation - Keystone Automotive
07.2007 - 09.2023
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Enforced compliance with local, state and federal regulations and company standards.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Big Sky High
Missoula, MT01-1986
Skills
- Employee scheduling
- Parts ordering
- Damage assessment
- Work order management
- Shop maintenance
- Marketing and promotions
- Regulatory compliance
- Quality control
- Safety management
- Distribution center management
- Collision estimating
- ccc expertise
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Interests
Timeline
Auto Body Shop Manager
Town & Country Auto Body
10.2023 - Current
Area Operations Manager
LKQ Corporation - Keystone Automotive
07.2007 - 09.2023
High School Diploma -
Big Sky High