Khawar Abbas Rizvi

I am a dedicated individual with knowledge of service delivery and proven multitasking abilities, committed to maintaining professional relationships to increase profitability and drive business results. A successful customer service executive with 5 years of experience at HSBC addressing customer requests and concerns. Team manger role (Singapore Telecommunications Limited) for 5 years in Singapore and Malaysia managing 10-15 agents and 4 years as a Associate Software Engineer - Level 2 (i2c incorporated)

I am a driven accredited coach with experience as primary point of contact for my colleagues, to assist with escalation for client questions, needs, wants and complaints. I have a passion for delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, inquiries and complaints to develop rapid solutions and ensure to consistently enhance customer satisfaction. I am a versatile professional comfortable working in high-volume, high-stress environment. Diligent with experience managing phone, social media and consultative communications with customers who consistently exceeds customer support and service expectations by resolving issues quickly. I am a results-driven individual offering proven history of achievement during my career. I am a talented

leader with analytical problem-solving and strategic planning expertise. I have a solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. I drive to promote lasting customer satisfaction by delivering quality service and unparalleled support, proficient in customer service best practices and related options. I have top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

I consistently enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am a strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. I am an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am a hardworking and passionate job seeker with strong organizational skills eager to secure a new role and ready to help team achieve company goals. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.

• Supervised team of 12 staff members.
• Explained policies on product returns in great detail, reducing repeat calls by 20%by implementing digital tool.

Six sigma certification