Kiersa Jacobs
Bozeman
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.
Overview
8
8
years of professional experience
Work History
CNA
Mount Ascension Transitional Care
09.2024 - 11.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Restaurant Server
Super Chix
02.2020 - 06.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Hostess
Outback Steakhouse
05.2017 - 07.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate of Nursing - Health Science
Helena College
Helena, MT05-2027
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
- POS system operation
- Menu memorization
- Detail-oriented
- Safe food handling
- Service prioritization
- Quality control
Timeline
CNA
Mount Ascension Transitional Care
09.2024 - 11.2024
Restaurant Server
Super Chix
02.2020 - 06.2022
Restaurant Hostess
Outback Steakhouse
05.2017 - 07.2017
Associate of Nursing - Health Science
Helena College
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