Kimberley Kampf
Joliet,Mt
Summary
Extensive experience in customer satisfaction and service excellence. Skilled in Proactive Hospitality Team Member and Brokerage Clerk wPOS systems, inventory management, and fostering strong guest relationships. Bringing reliability, food safety awareness, and a collaborative mindset to enhance team productivity and guest experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
31
31
years of professional experience
Work History
Hospitality Team Member
Granary
06.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Server
Rib And Chop House
01.2020 - 04.2022
- Cultivated warm relationships with regular customers.
Brokerage Clerk
Merchantile Exchange
08.1993 - 03.2015
- Maintained detailed records of all dealer trades, allowing for quick retrieval when needed.
- Continuously updated knowledge of industry trends and best practices to remain competitive in the fast-paced automotive market.
- Expedited the dealer trade process through meticulous organization of paperwork, resulting in faster turnaround times.
- Collaborated with sales team to ensure smooth transition of vehicle inventory between dealerships, increasing overall efficiency.
Education
No Degree - Architecture/Interior Design
Northern Il University
DeKalb, ILSkills
- Strong teamwork
- Food safety awareness
- Reliability and punctuality
- Initiative and Sel
- Initiative and Self-Motivation
- Guest Relations
- Relationship Building
- Multitasking Abilities
- Team Supervision
- Staff Supervision
Snowboarding, MMA
Still have my first board, just like a first love. Trained MMA in Chicago for nine years and trained folks here and there, plan on training my niece and nephew, super excited about that. Also an avid juicer for two years now and grow as much of my own food as possible.
Timeline
Hospitality Team Member
Granary
06.2022 - Current
Server
Rib And Chop House
01.2020 - 04.2022
Brokerage Clerk
Merchantile Exchange
08.1993 - 03.2015
No Degree - Architecture/Interior Design
Northern Il University
Similar Profiles
Paul GrantPaul Grant
Business Owner at The Granary Feed And Pet SupplyBusiness Owner at The Granary Feed And Pet Supply
Emma RanvilleEmma Ranville
Server at Fish Whistle at GranaryServer at Fish Whistle at Granary
Hannah MeekHannah Meek
Waitress at The GranaryWaitress at The Granary