Kimberly Ashcroft
Bozeman,MT
Summary
Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring a smooth and seamless shopping experience.
Overview
19
19
years of professional experience
Work History
Front End Supervisor
Costco Wholesale Corp
10.2024 - Current
- Supervised front-end operations, ensuring efficient checkout processes and member satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Implemented strategies to enhance team performance, improving overall workflow and productivity.
- Resolved customer inquiries and issues promptly, maintaining high service standards.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Membership Clerk
Costco Wholesale Corp
06.2018 - Current
- Processed membership applications, ensuring accuracy and compliance with company policies.
- Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
- Assisted in training new staff on membership procedures and operational systems.
- Assisted in marketing efforts for membership drives, resulting in a steady growth of new members each quarter.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
Front End Assistant
Costco Wholesale Corp
10.2012 - Current
- Assisted in processing customer transactions efficiently at point-of-sale stations.
- Collaborated with team members to ensure optimal stock levels and product displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained the cleanliness and organization of work areas to enhance members' shopping experience.
- Trained new staff on operational procedures and best practices for front-end functions.
- Welcomed customers and helped determine their needs.
Office Manager
McCann Properties, LLC
04.2007 - 06.2011
- Managed office operations, ensuring efficient workflow and compliance with company policies.
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associate of Applied Science - Business Administration And Management
Oregon State University
Corvallis, OR05.1990
Skills
- Customer service
- Problem-solving skills
- Opening and closing procedures
- Complaint resolution
- Time management
- Listening skills
- Cash handling
- Team supervision
- Employee motivation
- Training and mentoring
Timeline
Front End Supervisor
Costco Wholesale Corp
10.2024 - Current
Membership Clerk
Costco Wholesale Corp
06.2018 - Current
Front End Assistant
Costco Wholesale Corp
10.2012 - Current
Office Manager
McCann Properties, LLC
04.2007 - 06.2011
Associate of Applied Science - Business Administration And Management
Oregon State University