Kimberly Kober
Billings
Summary
Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Drive company advancement by translating C-level directives into actionable initiatives to strategically impact operations. Expert in stakeholder relations, supply chain management, and strategic planning across business levels and segments. Proven history of success in growing scalable, sustainable operations.
Overview
8
8
years of professional experience
Work History
Vice President, Branch Manager
JP Morgan Chase Bank
Billings
09.2023 - 01.2026
- Achieved two perfect regulatory branch reviews
- Managed KPIs, sales goals, and customer escalations
- Led strategic initiatives to enhance operational efficiency across multiple business units.
- Developed and executed comprehensive financial strategies for risk management and growth.
- Analyzed market trends to identify opportunities for innovation in financial services offerings.
- Fostered relationships with key stakeholders to promote collaboration and information sharing.
- Developed and executed strategic plans to support the vision of the organization.
- Advocated for best practices in corporate governance and ethical conduct within the organization.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Conducted interviews and assessed candidates for cultural fit and skills alignment.
- Managed recruitment processes using applicant tracking systems and HR software.
- Implemented diversity initiatives to enhance workplace inclusion and representation.
Loan Servicing Manager
First Interstate Bank
Billings
03.2018 - 03.2023
- Centralized post-close loan servicing operations from 300+ branches
- Implemented automation and workflow improvements
- Managed loan servicing operations and coordinated team activities at First Interstate Bank.
- Trained staff on loan servicing procedures and customer service best practices.
- Developed and maintained relationships with clients to improve service delivery.
- Oversaw daily banking operations and ensured compliance with regulations.
- Managed staff performance through training and development programs.
- Implemented customer service strategies to enhance client satisfaction.
- Analyzed financial reports to identify trends and improve processes.
- Coordinated branch marketing efforts to attract new customers.
Education
B.S. - Organizational Leadership
University of Mary
A.S. - Business Management
Monterey Peninsula College
Skills
- Commercial & Business Banking Operations
- Customer Service Leadership & Escalations
- Team Supervision
- Coaching & Performance Management
- Workflow Optimization
- Process Automation
- Risk Management
- Audit
- Regulatory Compliance
- KPI Tracking
- Reporting
- Operational Metrics
- Vendor Management
- Cross-Functional Collaboration
- Regulatory compliance
- Financial strategy
- Risk management
- Operational efficiency
- Market analysis
- Customer relationship management
- Process improvement
- Problem solving
- Performance management
- Stakeholder engagement
- Resource allocation
- Customer and employee rapport
- Decision-making
- Industry best practices
- CRM software
- Strategic planning
- Competitor trends
- Business growth and marketing strategies
- Sales and marketing leadership
- Partnerships and affiliations
- Operations management
- Targeted marketing
- Proposals and presentations
Timeline
Vice President, Branch Manager
JP Morgan Chase Bank
09.2023 - 01.2026
Loan Servicing Manager
First Interstate Bank
03.2018 - 03.2023
B.S. - Organizational Leadership
University of Mary
A.S. - Business Management
Monterey Peninsula College