Rebecca Chircop
Operations Manager
Valletta
Summary
- Dedicated and organised Operations Manager and effective leader with over four years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.
- Dependable team worker with strong customer service skills. Performs tasks with meticulous attention to detail to meet time targets. Track record of producing accurate written records, planning logistics, and prioritising customer privacy.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
- Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
- Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
Bad Boys Cleaners
Hamrun
04.2021 - Current
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Increased department profitability by reducing operations costs.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
Customer Service Representative
Centrecom
Mosta
10.2018 - 04.2021
- Employed active listening and product expertise to successfully resolve inbound queries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Applied conflict management to stressed and concerned customers.
- Obtained feedback from customers to improve service experience.
Post Person
Maltapost
Qormi
01.2015 - 10.2018
- Sorted mail between routes to maximise efficiency.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Secured customer signatures for deliveries using delivery management software.
- Organised mail deliveries by priority and nearest location.
- Responded to customer enquiries and escalated complaints to management.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Interpreted delivery notes and special requests.
- Walked between mail locations carrying bags or pushing carts of mail.
Education
Matsec O level passes - English, Maltese, Environmental studies, religion, Italian
Our Lady Immaculate
Hamrun 01.2006 - 05.2011
Diploma of Higher Education - Business
Mcast
Paola 01.2012 - 01.2013
Skills
Creative problem solving
Outstanding customer service
Administrative support
Mail logistics
Customer relations
Resource planning and allocation
Relationship building
High-pressure environments
Operational support
Facility management
Cost reduction and containment
Timeline
Operations Manager
Bad Boys Cleaners
04.2021 - Current
Customer Service Representative
Centrecom
10.2018 - 04.2021
Post Person
Maltapost
01.2015 - 10.2018
Diploma of Higher Education - Business
Mcast
01.2012 - 01.2013
Matsec O level passes - English, Maltese, Environmental studies, religion, Italian
Our Lady Immaculate
01.2006 - 05.2011