KINGSLEY UGOCHUKWU UKPABI
Business Information System Administrator
NAXXAR,38
Summary
Responsible Quality Control Officer with a knack for developing effective quality control procedures. Great problem-solving, decision-making and communication skills. Exceptionally talented in keeping accurate records and carrying out statistical analysis.
Overview
6
6
years of professional experience
Work History
Quality Control Officer
ST Microeletronics
09.2022 - Current
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Conducted investigations into questionable test results.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Documented inspection results by completing logs.
- Maintained knowledge of institutional policies and compliance regulations and communicated any developments and consequent changes in procedure to personnel.
Raw Materials Manager and Logistic Assistant
Consolidated Biscuits
08.2021 - 08.2022
- Understood common material delivery methods using automated vehicles, conveyor belts and rail-guided distribution systems and determined best strategy for products.
- Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Identified opportunities to reduce lead times and improve inventory management.
- Generated reports on purchasing activities to support management decisions.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Letting Specialist
Quicklet and Zanzi Homes
02.2020 - 01.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Service Agent
Elmakarus International Limited UAE
01.2017 - 10.2019
- Responded to customer requests for products, services, and company information.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contacted customers to return routine and general calls promptly and managed over 50 customer calls on daily.
- Updated account information to maintain customer records.
- Adapted to new applications and maintained knowledge of current technologies.
- Facilitated communications through management of inbound and outbound customer calls.
- Processed customer service orders promptly to increase customer satisfaction.
Education
BSc (Hons) - Business Information Systems
Middlesex University Malta
Pembroke, Malta09.2020
DNIIT Honours - Networking Engineering (Microsoft
NationalInstitute of Information Technology
Nigeria07.2014
High School Diploma -
Santa Maria High School
Nigeria08.2004
Skills
- Statistical Process Control
- Systems Evaluation
- Quality Inspection and Control
- Cause and Effect Analysis
- Precise Measurements
- Telephone Reception
- Problem Resolution
- Customer Retention Strategies
- Microsoft Office
- Reporting
- CRM Software
Timeline
Quality Control Officer
ST Microeletronics
09.2022 - Current
Raw Materials Manager and Logistic Assistant
Consolidated Biscuits
08.2021 - 08.2022
Letting Specialist
Quicklet and Zanzi Homes
02.2020 - 01.2021
Customer Service Agent
Elmakarus International Limited UAE
01.2017 - 10.2019
BSc (Hons) - Business Information Systems
Middlesex University Malta
DNIIT Honours - Networking Engineering (Microsoft
NationalInstitute of Information Technology
High School Diploma -
Santa Maria High School
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