Kirsten McGlynn
Missoula
Summary
Highly organized and motivated, strong communication skills, and community oriented.
Overview
20
20
years of professional experience
Work History
Director of Patron Services
Missoula Symphony Association
Missoula
06.2019 - Current
- Customized seating and pricing configurations within computer ticket system for events
- Responded to patron questions, concerns and complaints to manage difficult or emotional patron situations.
- Executed sound judgment to resolve service issues, including refunds and reprints.
- Staffed box office to accommodate walk-up sales, will-call window and inquiries.
- Generated production and program inventory to create season subscription packages.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Monitored documentation procedures to maintain consistent policies and current records.
- Solicited feedback from staff and volunteers to improve existing programs.
- Hires volunteers and trains them on MSA policies and procedures.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Recorded meeting minutes for documentation purposes and disseminated to personnel.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Maintained business records by updating customer information.
Flute Instructor
Kirsten McGlynn Flute Studio
Missoula
08.2010 - 06.2023
- Trained beginning students on music and flute fundamentals and taught experienced students to improve on existing skills with many achieving higher-level success.
- Developed customized flute curriculum and adapted personalized lessons for each student based on ability and motivation.
- Fostered and nurtured relationships with both students and parents, with open lines of communication regarding progress, practice and improvement needed.
- Affirmed and challenged students to keep confidence and motivation high while inspiring progression to increasingly higher levels.
- Taught students with learning disabilities, ADHD, ADD and autism.
Musician/Teacher
Center for Music by People with Disabilities
Missoula
09.2006 - 05.2022
- Provided various Missoula County Public Schools with performances and classes for children and adults with disabilities
- Collaborated with artists and students to create inclusive musical experiences.
- Facilitated group sessions encouraging creativity and expression through music.
Director of Performing Arts Series
Alpine Artisans, Inc./2 Valleys Stage
Seeley Lake
08.2018 - 08.2019
- Worked directly with local schools to arrange for performances and workshops by guest artists
- Coordinated fundraising events
- Wrote grants to obtain funds for the organization
- Recruited individuals and built membership rosters through a variety of methods, including community event attendance and promotional materials
- Solicited contributions and participation from local businesses to promote and improve community events and activities
- Planned and implemented strategies to increase funding through various approaches.
- Guest artist contract negotiations
Education
Bachelor of Arts - Flute Performance
The University of Montana
2006
Master of Arts - Flute Performance
The University of Montana
2010
Skills
- Client-focused
- Results-oriented
- Creative Problem Solving
- Contract negotiation/review/drafting
- Effective communication
- Grant writing
- Service issue resolution
- Customer satisfaction management
- Volunteer training
- Multitasking and organization
- Project coordination
Affiliations
- Member and Board Member, The Montana Flute Association (2015 - 2022) Member, The National Flute Association (2010-present) Board
Timeline
Director of Patron Services
Missoula Symphony Association
06.2019 - Current
Director of Performing Arts Series
Alpine Artisans, Inc./2 Valleys Stage
08.2018 - 08.2019
Flute Instructor
Kirsten McGlynn Flute Studio
08.2010 - 06.2023
Musician/Teacher
Center for Music by People with Disabilities
09.2006 - 05.2022
Bachelor of Arts - Flute Performance
The University of Montana
Master of Arts - Flute Performance
The University of Montana