Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Potvin

Billings,MT

Summary

Dynamic manager with a proven track record at 24th Street Cenex, excelling in customer engagement and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while optimizing operations and maintaining budget controls. Skilled in strategic decision-making and relationship building, fostering a productive and safe work environment.

Overview

15
15
years of professional experience

Work History

Manager

24th Street Cenex
11.2021 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Cook

Market Basket
11.2010 - 06.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

Cosmetology License -

Beauty Academy
Butte, MT

High School Diploma -

Butte High School
Butte, MT
06-1983

Skills

  • Customer engagement
  • Collaborative team management
  • Prioritization and scheduling
  • Strategic decision-making
  • Strong written communication skills
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)

Timeline

Manager

24th Street Cenex
11.2021 - 05.2025

Cook

Market Basket
11.2010 - 06.2022

Cosmetology License -

Beauty Academy

High School Diploma -

Butte High School

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Kristie Potvin