Highly motivated Aviation field professional, with experiences gained in Crew Scheduling and Travel Retail Category Management roles. Graduated with honors in Airline and Airport Management from the University of West London. Skilled communicator and collaborative team player with a proven track record of success. A proactive problem-solver with a keen ability to handle unforeseen disruptions and devise effective contingency strategies in fast-paced environments.
Managing and coordinating flight and cabin crew schedules, to ensure adequate coverage for all flights, taking into account factors such as crew availability, qualifications, and regulatory requirements. Ensuring compliance with aviation regulations, company policies, and contractual agreements related to crew duty and rest requirements, flight hours limitations, and other safety considerations. Being a primary point of contact for crew members regarding scheduling, assignments, changes, and other operational matters. Handling unforeseen disruptions to crew schedules, such as flight delays or cancellations, and devising contingency strategies when necessary.
Dynamic and results-oriented Global Specialist for Food and Beverage with a proven track record in the airline retail industry. Possessing comprehensive knowledge of food and beverage trends, procurement, and supplier management on a global scale. Skilled in developing and implementing innovative strategies to enhance the quality, variety, and profitability of food and beverage offerings for airline passengers worldwide.Monitor and evaluate the performance of food and beverage offerings, gathering feedback from customers and stakeholders to drive continuous improvement.
Energetic and customer-focused Passenger Service Agent with experience providing exceptional service to travelers at Heathrow Airport. Skilled in assisting passengers with check-in, baggage handling, boarding procedures, and resolving inquiries to ensure a smooth and enjoyable travel experience.