Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista Mason

Belgrade,MT

Summary

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.

Overview

3
3
years of professional experience

Work History

Store Manager

Town Pump
12.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Co-Manager

Town Pump
08.2024 - 12.2024
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Recommended quality workers to increase company's productivity and profitability.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
  • Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
  • Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Assistant Manager

Town Pump
07.2024 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Store Manager

Family Dollar
08.2022 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Handled daily deposits and transported them to the designated bank with no variances.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Unloaded truck deliveries while maintaining control of the sales floor.

Education

High School Diploma -

Pinedale High School
Pinedale
06.2018

Skills

  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Inventory management
  • Cash management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Policies and procedures
  • Staff supervision
  • Employee scheduling
  • Payroll management
  • Bank and safe deposits
  • Delegating work
  • Personnel development
  • Team leadership and coaching

Timeline

Store Manager

Town Pump
12.2024 - Current

Store Co-Manager

Town Pump
08.2024 - 12.2024

Assistant Manager

Town Pump
07.2024 - 08.2024

Assistant Store Manager

Family Dollar
08.2022 - 08.2023

High School Diploma -

Pinedale High School

Similar Profiles

CREATE PROFILE
Krista Mason