Kristiann Yovetich
Billings
Summary
Dynamic sales professional with a proven track record at Mercedes-Benz of Billings, excelling in strategic planning and attentive customer service. Adept at leveraging critical thinking to optimize inventory management and enhance customer satisfaction, consistently achieving sales targets through relationship building and effective consultative techniques.
Overview
11
11
years of professional experience
Work History
Sales Consultant / New Car Dealertrade/Inventory Manager
Mercedes-Benz of Billings
Billings, MT
10.2022 - Current
- Conducted thorough product demonstrations to highlight features and benefits of vehicles.
- Set a personal/dealership record of 30 vehicles sold in one month.
- Collaborated with sales team to develop strategic marketing initiatives for new inventory.
- Utilized CRM systems to track customer interactions and follow-up communications efficiently.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Managed inventory levels to optimize stock availability and minimize excess.
- Analyzed inventory data to identify trends and inform purchasing decisions.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Sales Consultant
Goldsmith Gallery Jewelers
Billings, MT
03.2019 - 09.2022
- Delivered personalized jewelry consultations to meet individual client needs.
- Sold $1 million 2 years in a row.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Retail Sales Associate
The Buckle
Billings, MT
03.2015 - 04.2019
- Delivered exceptional customer service by actively engaging with shoppers and addressing inquiries.
- Facilitated merchandise presentation through effective visual displays, enhancing store aesthetics.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
No Degree - General Studies
Montana State University- Billings
Billings, MT05-2029
High School Diploma -
Billings Senior High School
Billings, MT05-2015
Skills
- Rapport and relationship building
- Adaptability to change
- Strategic planning
- Critical thinking
- CRM proficiency
- Customer relationship management
- Upselling and cross selling
- Inventory acquisition
- Attention to detail
Timeline
Sales Consultant / New Car Dealertrade/Inventory Manager
Mercedes-Benz of Billings
10.2022 - Current
Sales Consultant
Goldsmith Gallery Jewelers
03.2019 - 09.2022
Retail Sales Associate
The Buckle
03.2015 - 04.2019
No Degree - General Studies
Montana State University- Billings
High School Diploma -
Billings Senior High School