Kristin Hancock
Glendive,MT
Summary
Dynamic and customer-focused professional with extensive experience at Albertsons, excelling in food preparation and customer service. Proven ability to enhance customer satisfaction through relationship building and effective communication. Skilled in bakery equipment operation and inventory management, consistently delivering high-quality products while maintaining cleanliness standards. Adaptable team player committed to fostering a positive work environment.
Overview
19
19
years of professional experience
Work History
Bakery Clerk
Albertsons
Glendive, MT
06.2025 - Current
- Assisted customers with product selection and provided information on bakery offerings
- Operated ovens and mixers to prepare baked goods according to recipes
- Maintained cleanliness and organization of bakery display cases and work areas
- Stocked shelves with fresh bread, pastries, and other baked items daily
- Monitored inventory levels to ensure optimal stock of ingredients and supplies
- Collaborated with team members to improve product presentation and customer service
- Trained new staff on bakery procedures and safety protocols
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Used utensils and equipment to portion, wrap and display bakery items.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Measured and mixed ingredients accurately to assist in baking process.
- Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
- Adapted quickly to new bakery recipes and presentation styles, keeping product offering fresh and exciting.
- Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
- Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
- Maintained detailed records of sales and inventory levels, aiding in accurate forecasting and ordering.
- Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
- Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
- Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
- Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
- Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
- Reduced energy consumption by optimizing use of ovens and refrigeration units during off-peak hours.
- Assisted in developing seasonal promotions, attracting more customers during peak holiday seasons.
- Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
- Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Assistant Manager
SUBWAY®Restaurants
Glendive, MT
04.2007 - 08.2017
- Oversaw daily operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced team performance through effective scheduling and resource allocation strategies.
- Facilitated communication between management and staff, promoting a positive workplace culture.
- Led initiatives to improve customer satisfaction scores through targeted service enhancements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Rehabilitation Technician
Eastern Montana Indistries
Glendive, MT
11.2008 - 04.2009
- Assisted rehabilitation staff with patient mobility and therapeutic exercises.
- Maintained equipment and supplies to ensure operational readiness for therapy sessions.
- Documented patient progress and reported findings to rehabilitation professionals.
- Coordinated patient schedules to optimize therapy session efficiency and resource allocation.
- Led initiatives to enhance patient engagement during rehabilitation activities through innovative approaches.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
- Implemented creative solutions to address unique patient challenges, leading to increased success rates across treatment plans.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Contributed to positive team dynamics by collaborating effectively with colleagues and assisting peers when necessary.
- Participated in continuous professional development opportunities to stay current on best practices in rehabilitative care.
- Conducted regular equipment maintenance checks, ensuring optimal functionality during therapy sessions.
- Assisted therapists in creating individualized treatment plans for better patient outcomes.
- Monitored patient progress and reported changes to therapists, aiding in optimal treatment adjustments.
- Improved patient mobility by conducting personalized stretching and strengthening exercises.
- Demonstrated excellent communication skills when explaining complex concepts to both patients and family members alike.
- Coordinated scheduling and documentation for multiple caseloads, streamlining administrative processes within the department.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Maintained clean and safe environment, ensuring optimal conditions for patient rehabilitation.
- Promoted positive and motivational atmosphere, aiding in patient mental and emotional well-being.
- Documented patient progress, providing detailed reports for healthcare team assessments.
- Assisted with administrative tasks, supporting overall functioning of rehabilitation facility.
- Conducted therapeutic exercises to promote patient recovery.
- Assisted in development and modification of patient care plans for better health results.
- Collaborated with healthcare professionals to refine rehabilitation techniques, achieving better patient care.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Documented each patient case with updates in computer system.
Education
GED -
Miles City Community College
Miles City, MT10-2007
Skills
- Decision-making
Food preparation
Bakery equipment knowledge
Customer satisfaction
Flexible schedule
Punctual and reliable
Cleanliness standards
Stocking and shelving
Telephone etiquette
Cash handling
Accurate order fulfillment
Customer inquiries
Workplace safety
Stock rotation
Relationship building
Hospitality service expertise
Cash management
Phone etiquette
Team collaboration
Work prioritization
Labeling accuracy
POS system expertise
Friendly and outgoing
Cleaning and sanitizing
Verbal and written communication
Honest and dependable
Friendly and helpful
Reliable and responsible
Creative thinking
Attention to detail
Adaptable and flexible
Building customer loyalty
Strong communication and interpersonal skills
Excellent written and verbal communication
Team cooperation
Organization
Ability to lift 40 pounds
Decision-making
Timeline
Bakery Clerk
Albertsons
06.2025 - Current
Rehabilitation Technician
Eastern Montana Indistries
11.2008 - 04.2009
Assistant Manager
SUBWAY®Restaurants
04.2007 - 08.2017
GED -
Miles City Community College