KRYSTAL BIRKHOLZ
Belgrade
Summary
Dedicated, organized, experienced Telecommunication Operator, prior business owner and operator with the capability to multitask, problem solve and lead a team.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
American Welding And Gas
Bozeman
02.2024 - Current
- Support customer experience in store and via phone when ordering and purchasing products through cash and charge account transactions
- Assist with administrative duties including daily transaction reconciliation, filing, end of day processing and opening/closing the store
- Ensure inventory is organized and properly stored in the warehouse; stock showroom as needed
- Receive and process inbound freight, including logging, receiving purchase orders and filling backorders
- Assist branch manager in achieving and/or surpassing targeted budgeted sales projections
- Assist branch manager with building and equipment maintenance
- Assist Territory Managers to actively review and manage existing customer Accounts Receivable balances to help minimize working capital investment and financial risk.
- Call on "house" accounts with annual sales below $10,000 to increase sales volume and frequency.
- Grow the sales with those customers through telemarketing of other products.
- Conduct cylinder exchanges, purchases and returns
Customer Service Representative/Sales Support
TEKRA/SWM
New Berlin
10.2019 - 06.2023
- My key responsibilities are as follows:
- Effectively manage incoming calls
- Service new an existing account
- Accurately and efficiently, enter orders
- Work with sales teams to provide quotations to customers
- Handle complaints, provided appropriate solutions, and follow up to ensure resolution
- Accurate recordkeeping of customer interactions
- Recommend products or services to customers by asking fact finding questions
- Provide tech technical support to customers
- Expedite orders and quotations we needed
- Work with internal departments to be er serve customers
- Efficient with CRM system and practices
- Self motivated, and the ability to work independently with minimum supervision
- Strong math aptitude
- Ability to multitask, prioritize, amount of time effectively
911 Dispatcher
WAUKESHA COUNTY 911
Waukesha
04.2017 - 08.2019
- Answered and routed telephone calls and messages of emergency and non-emergency nature to the proper public service agency
- Operated 6 radio dispatch positions
- Utilized data input procedures on multiple keyboard terminals to assure data was properly transmi ed to the computer
- Completed electronic incident forms
- Maintained documentation of all communications transmi ed and received by radio into electronic databases
- Assured proper routing of incident information through geographic knowledge of the county
- Verified on visual screen (video display terminal) with call incident information to assure data was correctly transmi ed
- Maintained records and data in accordance with departmental rules
- Routed, transmi ed and interpreted teletype messages.
BROWN COUNTY PUBLIC SAFETY, Telecommunicator
Green Bay
03.2015 - 04.2017
- Answered and routed telephone calls and messages of emergency and non-emergency nature to the proper public service agency
- Operated three radio dispatch positions
- Utilized data input procedure on multiple keyboard terminals to assure date is properly transmi ed to the computer
- Completed electronic incident forms
- Maintained documentation of all communications transmi ed and received by radio into electronic databases
- Assured proper routing of incident information through geographic knowledge of county
- Maintained records and data in accordance with departmental rules
- Routed, transmi ed and interpreted teletype messages
- Participated in emergency preparation meetings to understand crisis management procedures
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and requested information
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time
Owner
THE PINES ON CROOKED LAKE
06.2012 - 11.2015
- Organized special events in the restaurant, including receptions, club meetings and luncheons
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Carefully interviewed, selected, trained and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Performed payroll and accounting duties as necessary
- Obtained and Maintained necessary licensing and permits
- Prepared and served food and drinks.
Telecommunicator/Lead
BROWN COUNTY PUBLIC SAFETY
Green Bay
09.2001 - 06.2012
- Answered and routed telephone calls and messages of emergency and non-emergency nature to the proper public service agency
- Operated three radio dispatch positions
- Utilized data input procedure on multiple keyboard terminals to assure date is properly transmi ed to the computer
- Completed electronic incident forms
- Maintained documentation of all communications transmi ed and received by radio into electronic databases
- Assured proper routing of incident information through geographic knowledge of county
- Maintained records and data in accordance with departmental rules
- Routed, transmi ed and interpreted teletype messages
- Assisted in policy and procedure development, ensured that policies and procedures were followed by all personnel
- Reported conduct contrary to the shift supervisor
- Assisted in training and provided input for regular reviews
- Monitored employee performance and conducted additional training of personnel as deemed necessary
- Documented performance
- In the absence of the Shift Supervisor, assumed shift responsibility for the deliver of public safety communication services.
Education
American Sign Language Interpreting -
Fox Valley Technical College
Green Bay, Appleton, WIHIGH SCHOOL DIPLOMA -
Preble High School
Green Bay, WISkills
- Staff scheduling
- Service-oriented
- Strong work ethic
- Conflict resolution techniques
- Work effectively under stressful situations
- Operate keyboard, telephone and radio
- Equipment
- Operate multiple computer terminals and
- Programs simultaneously
- Strong communication skills
- Strong problem solving ability
- De-escalation techniques
Accomplishments
- Time System certified
- Emergency Medical/Fire Dispatch certified
- CPR certified
Timeline
Inside Sales Representative
American Welding And Gas
02.2024 - Current
Customer Service Representative/Sales Support
TEKRA/SWM
10.2019 - 06.2023
911 Dispatcher
WAUKESHA COUNTY 911
04.2017 - 08.2019
BROWN COUNTY PUBLIC SAFETY, Telecommunicator
03.2015 - 04.2017
Owner
THE PINES ON CROOKED LAKE
06.2012 - 11.2015
Telecommunicator/Lead
BROWN COUNTY PUBLIC SAFETY
09.2001 - 06.2012
American Sign Language Interpreting -
Fox Valley Technical College
HIGH SCHOOL DIPLOMA -
Preble High School
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