Krystal Pena
Kalispell
Summary
With humble beginnings as a dishwasher in high school, I rapidly advanced to become a proficient waitress. Following graduation, my enthusiasm for graphic design drove me to Kalispell, where I pursued a college degree in the field. Throughout my academic journey, I actively sought and excelled in diverse roles within the food industry. Over time, I honed my skills in communication, efficiency, cooking, and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Crew Member
Frugals
03.2024 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Shift Leader
Firehouse Subs
03.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Server/Front & Back of House
Dickey's BBQ
09.2022 - 11.2022
- I cooked and prepared fresh food for customers, and worked with my customer service skills
- I usually closed the store every shift I had as well
Server/Front & Back of House
4B's Restaurant
07.2021 - 10.2021
- I started off as a busser, but then I moved up to waitressing customers
- This was my first job as an individual, and has helped me gain consumer service skills
- I usually closed the restaurant every shift I had as well
Education
Graphic Design
Flathead Valley Community College
Kalispell05.2024
High School Diploma -
Libby High School
Libby05.2022
Skills
- Customer Service
- Closing stores/restaurants
- Cash register
- Server/Waitressing
- Quick learner
Timeline
Crew Member
Frugals
03.2024 - 02.2025
Shift Leader
Firehouse Subs
03.2023 - 09.2023
Server/Front & Back of House
Dickey's BBQ
09.2022 - 11.2022
Server/Front & Back of House
4B's Restaurant
07.2021 - 10.2021
High School Diploma -
Libby High School
Graphic Design
Flathead Valley Community College
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