Summary
Overview
Work History
Education
Skills
Dancing
Timeline
Generic

Kylie Desira

Haz-Zebbug

Summary

Highly motivated and customer-focused individual with a strong passion for aviation and a desire to provide exceptional service as a Cabin Crew member. With excellent interpersonal and communication skills, I thrive in dynamic and fast-paced environments. Known for my ability to remain calm under pressure, I am adept at handling challenging situations while ensuring passenger safety and comfort. I possess a keen eye for detail, ensuring adherence to safety protocols and delivering personalized service to create memorable experiences for passengers. With a professional demeanor and a strong commitment to teamwork, I am dedicated to delivering the highest standards of service and contributing to the overall success of the airline.

Overview

5
5
years of professional experience

Work History

WORKFORCE COORDINATOR

MOSTA
10.2021 - Current
  • Develop and maintain schedules for employees, taking into consideration their availability, skills, and workload. Ensure optimal staffing levels to meet operational demands while minimizing overtime and maximizing productivity.
  • Collaborate with department managers to understand their staffing needs and create comprehensive workforce plans. Anticipate and analyze future staffing requirements based on business projections and historical data.
  • Monitor and analyze workforce data to identify areas of improvement and efficiency. Make recommendations for adjustments in staffing levels, skill mix, and scheduling practices to optimize resource utilization.
  • Utilize forecasting tools and historical data to accurately predict staffing needs. Prepare regular reports on workforce metrics, including staffing levels, productivity, and attendance. Present findings and insights to management for decision-making.
  • Serve as the primary point of contact for employees regarding scheduling queries, shift changes, and time-off requests. Liaise with department managers, HR, and payroll to ensure smooth coordination of workforce-related activities.
  • Collaborate with the training department to identify skills gaps and recommend training programs to enhance workforce capabilities. Facilitate the onboarding process for new hires and provide ongoing support to ensure smooth integration into the workforce.

CALL CENTRE AGENT

Centrecom
07.2020 - 10.2021
  • Answer incoming calls promptly and professionally, and provide excellent customer service by addressing customer inquiries, complaints, and requests. Ensure high levels of customer satisfaction by understanding and meeting customer needs effectively.
  • Listen attentively to customer concerns, gather relevant information, and provide appropriate solutions or escalate complex issues to higher-level support when necessary. Troubleshoot technical problems or guide customers through procedures to resolve their queries or complaints.
  • Communicate clearly and effectively with customers, using proper phone etiquette, active listening skills, and a friendly and professional tone. Provide accurate and detailed information about products, services, and company policies.
  • Accurately and efficiently enter customer information, inquiries, and actions taken into the company's database or customer relationship management (CRM) system. Maintain detailed and up-to-date records of customer interactions for future reference.
  • Collaborate and communicate effectively with team members and other departments to resolve customer issues and ensure a seamless customer experience. Share insights, knowledge, and best practices to improve overall team performance.
  • Adhere to call centre protocols, guidelines, and quality standards to ensure consistent and high-quality customer service. Follow scripts or call flow guidelines, if provided, while maintaining a personalized and empathetic approach.

BEAUTY ASSISTANT

CHEMIMART GROUP
07.2019 - 03.2020
  • Greet clients warmly and provide a welcoming environment. Assist clients in selecting beauty products or treatments based on their needs, preferences, and budget. Answer their questions about products, procedures, and pricing.
  • Ensure a positive customer experience by actively listening to clients' needs and concerns. Offer personalized assistance, advice, and recommendations to enhance their beauty routine or address specific concerns. Handle customer inquiries, complaints, or issues with professionalism and strive to resolve them to the customer's satisfaction.
  • Assist in retail activities by promoting and upselling beauty products. Educate customers on the benefits of various products and help them make informed purchasing decisions. Maintain accurate product inventory and perform tasks such as restocking shelves and displaying products attractively.

OFFICE CLERK

Ministry for Small Business
07.2018 - 09.2018
  • Receive, sort, and distribute incoming mail, emails, and faxes. Scan, photocopy, and file documents accurately. Maintain an organized filing system, both electronically and physically. Retrieve and retrieve documents as needed.
  • Assist in managing calendars, scheduling appointments, meetings, and travel arrangements. Coordinate and schedule conference rooms, equipment, and resources for meetings. Remind staff members of upcoming appointments or deadlines.
  • Greet and direct visitors in a professional and friendly manner. Answer incoming phone calls, take messages, and direct calls to the appropriate personnel. Provide general information and assistance to visitors and callers.

Education

ECDL

ECDL School

O-levels

MATSEC
University Of Malta

High School Diploma -

ST.IGNATIUS MIDDLE SCHOOL
Handaq

Diploma For Beauty Specialist

MCAST
Paola
10.2018

Skills

  • Communication
  • Hard working
  • Collaboration/Teamwork
  • Customer Service
  • Problem Solving
  • Open-minded
  • Multi-tasking
  • Cultural Sensitivity and Diversity

Dancing

 With years of dance training and performance experience, I possess exceptional poise, coordination, and body awareness. My dance background has instilled in me a strong work ethic, discipline, and the ability to adapt quickly to changing circumstances. I understand the importance of teamwork and possess excellent communication skills, which enable me to effectively engage with passengers and provide them with an exceptional travel experience. My passion for the arts and commitment to delivering outstanding service make me an ideal candidate for the role, as I am dedicated to creating a positive and memorable journey for passengers on every flight. 

Timeline

WORKFORCE COORDINATOR

MOSTA
10.2021 - Current

CALL CENTRE AGENT

Centrecom
07.2020 - 10.2021

BEAUTY ASSISTANT

CHEMIMART GROUP
07.2019 - 03.2020

OFFICE CLERK

Ministry for Small Business
07.2018 - 09.2018

ECDL

ECDL School

O-levels

MATSEC

High School Diploma -

ST.IGNATIUS MIDDLE SCHOOL

Diploma For Beauty Specialist

MCAST

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