Kylie Heit
Missoula
Overview
9
9
years of professional experience
Work History
Student Administrative Assistant
University of Montana Concessions
Missoula, MT
09.2024 - 05.2026
- Maintained accurate student records, ensuring confidentiality while adhering to university guidelines and regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Hostess/ Food Runner
Pangea
Missoula, MT
05.2025 - 04.2026
- Coordinated with kitchen and waitstaff to enhance service efficiency.
- Developed and implemented streamlined processes for managing peak times.
- Answered customer questions about hours, seating, and menu information.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Desk Assistant
Knowles Hall Front Office
Missoula, MT
01.2024 - 05.2024
- I learned how to help with multiple people at once.
- I was always thorough with my closing shifts and made sure everything was where it should be.
Hostess and Food Runner
The Windbag Restaurant
Helena, Mt
05.2023 - 08.2023
- I learned how to do both of my jobs with only one day of training.
- I was early to all of my shifts and stayed late when required of me.
- Even under extreme pressure I kept moral up and stayed energized.
Barista
Scenic Brew Coffee House
Helena, Mt
01.2022 - 08.2022
- I was on time for all of my shifts.
- Under extreme rush hours, I kept calm and composed.
- Whenever there were not a lot of customers around, I would restock and check what needed to be done on the cleaning list.
Bird Handler and Caretaker (volunteer)
Montana Wildlife Center
Helena, Mt
08.2017 - 01.2018
- I learned very quickly how to do the things needed to be done from my instructor.
- I would present different facts about different birds to the public whenever I took them for their daily walks around the center.
Education
High School Diploma - Music Performance
Capital High School
Helena, Mt06.2022
Skills
- I have really good social skills and communication I am very punctual I work very well under pressure I am also a very quick learner
Timeline
Hostess/ Food Runner
Pangea
05.2025 - 04.2026
Student Administrative Assistant
University of Montana Concessions
09.2024 - 05.2026
Desk Assistant
Knowles Hall Front Office
01.2024 - 05.2024
Hostess and Food Runner
The Windbag Restaurant
05.2023 - 08.2023
Barista
Scenic Brew Coffee House
01.2022 - 08.2022
Bird Handler and Caretaker (volunteer)
Montana Wildlife Center
08.2017 - 01.2018
High School Diploma - Music Performance
Capital High School
AWARDS
I was part of the National Honors Society in High School. I was also awarded the Donald Carey scholarship from the Missoula Symphony Association.