Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Kylie Vella

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Summary

Highly organized and reliable professional with a strong ability to manage multiple priorities efficiently. Known for a proactive and positive approach, always ready to take on additional responsibilities to support team objectives. Possesses excellent analytical, communication, and collaboration skills, with a quick adaptability to new environments. Committed to contributing to team success while continuously developing professional expertise and fostering a mindset of growth and learning

Overview

7
7
years of professional experience

Work History

Sales Coordinator

General Soft Drinks
10.2023 - Current
  • Issued KPI letters, ensuring accurate tracking of performance metrics.
  • Generated and reviewed MACM reports, assessing credit risk and financial stability of clients.
  • Managed Top 12 returns, overseeing the resolution and processing of key client returns.

Sales Administrator

General Soft Drinks
05.2023 - 10.2023
  • Prepared and analyzed sales reports, providing key insights to support decision-making.
  • Maintained and updated trackers to ensure accurate data management and reporting.
  • Drafted and managed client agreements, ensuring compliance with company policies and contract terms.

ADMINISTRATOR

Corinthia
09.2021 - Current
  • Perform guest check-in, requesting and validating identification
  • Input customer information and verify guest's signature
  • Experience using OPERA software, maintaining a comprehensive and detailed record of 420 rooms
  • Record, validify and process guest transactions through different payment methods
  • Simultaneously handling phone calls and front desk duties, establishing and meeting customers' needs ensuring that the highest service standards are constantly maintained
  • Generate weekly and monthly reports regarding sales information or areas to be improved
  • Perform Adhoc tasks requested by Manager
  • Continuously contribute to team effort by meeting KPI's and SLA's across

CASH IN TRANSIT OFFICER

G4S
02.2021 - 09.2021
  • Technically proficient and responsible for using various cash management systems ensuring accurate counting, in a high-volume work environment
  • Update and maintain accounting journals, ledgers and other records detailing financial business transactions
  • Assembling, sorting and tabulating codes
  • Ensuring all necessary paperwork is completed accurately to provide audit trails
  • Experience with balance sheet analysis and reconciliation
  • Maintaining bills and receipts and also, reconciling the bank and cash book

CLERK

APS (G4S)
02.2021 - 06.2021
  • Review and process cheques, ensuring that transactions are completed according to internal procedures and in a timely manner
  • Function under established standards, procedures and applicable laws
  • Ensuring achievement of key responsibilities with strict deadlines

ASSISTANT OFFICER

Malta International Airport
06.2020 - 01.2021
  • Delivering team meetings; debriefing agents and making sure that action items are assigned and handled
  • Have an excellent understanding of VIP customer service and impart the skill to the team
  • Coordinating Customer care agents and customer porters
  • Providing support to the team by providing constructive feedback, and resolving escalated complaints from passengers by researching and exploring answers and alternative solutions
  • Perform continuous data validation and verification checks through KPIs and Data Exception reports
  • Coordinate with Malta Air Traffic Services, MIA Customer Service department, Ground Handling Service Providers (GHSPs), and airlines operating at Malta International Airport to assure an efficient, effective, and consistent provision of information

SECURITY ASSISTANT

Malta International Airport
01.2019 - 06.2020
  • Determine suspicious activity, verify the authenticity of boarding passes and passenger identification and act according to agreed procedures with regard to raising suspicious activity report to the police
  • Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities
  • Have a proven history of strong customer satisfaction record, building a strong and lasting relationship with customers by providing constant support and being consistent throughout

CUSTOMER SERVICE REPRESENTATIVE

Malta International Airport
08.2018 - 12.2018
  • Counting and organizing money, and assisting with implementing and maintaining internal financial controls and procedures
  • Handling various calls from passengers
  • Emphatically resolving conflict and responding sensitively to clients
  • Updating and maintaining journals when processing orders, forms, applications and requests

AIRPORT REPRESENTATIVE

04.2018 - 06.2018

Skills

    Customer communication

    Sales reporting

    Team building

    Analytical thinking

    Performance tracking

    Report generation

    Staff training

    Scheduling

    Time management

    CRM proficiency

Accomplishments

ECDL MQF Level 3


Ordinary-Level Certificates in;
Mathematics
Maltese
English Language
Social Studies
Home Economics

Timeline

Sales Coordinator

General Soft Drinks
10.2023 - Current

Sales Administrator

General Soft Drinks
05.2023 - 10.2023

ADMINISTRATOR

Corinthia
09.2021 - Current

CASH IN TRANSIT OFFICER

G4S
02.2021 - 09.2021

CLERK

APS (G4S)
02.2021 - 06.2021

ASSISTANT OFFICER

Malta International Airport
06.2020 - 01.2021

SECURITY ASSISTANT

Malta International Airport
01.2019 - 06.2020

CUSTOMER SERVICE REPRESENTATIVE

Malta International Airport
08.2018 - 12.2018

AIRPORT REPRESENTATIVE

04.2018 - 06.2018

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Kylie Vella