Kyra Frendo
Fgura
Summary
Personable and organized individual with strong communication and multitasking abilities. Possesses solid understanding customer service, paired with skills in handling administrative tasks and managing schedules. Ready to contribute to positive work environment and ensure smooth daily operations.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Gym Receptionist
Sky Spirit
12.2024 - Current
- Greet members and visitors warmly upon arrival.
- Address inquiries about gym services, memberships and class schedules.
- Assist in resolving member complaints or issues promptly and professionally.
- Maintain accurate member records including registration and payment details.
- Schedule appointments, personal training sessions and class bookings.
- Process of payments, issue receipts, and manage point-of-sale transactions.
- Monitor facility usage and enforce gym rules as needed.
- Communicate maintenance issues to the appropriate personnel.
- Provide information on membership plans, upgrades, and special promotions.
- Support management in tracking attendance, memberships, and inventory.
- Answer and manage phone calls, emails and other communication channels.
- Perform basic clerical tasks such as filing, scanning, data entry and reporting.
Property Letting Consultant
Frank Salt Real Estate
09.2022 - Current
- Assisting landlords in finding appropriate tenants for their property
- Advising tenants about the letting process, tenancy agreements and rents
- Setting up viewings and showing tenants around rental properties
- Preparing lease agreements with the appropriate details
- Ensuring lease agreements meet legal and regulatory requirements of the property market
Business Travel Consultant
VistaJet
08.2022 - 11.2023
- Processing flight, hotel and rental car bookings through GDS system (Sabre and/or Amadeus)
- Finding optimal and creative solutions
- Creating travel profiles with all related documentation
- Tickets Issuance and Refunds
- Liaising with all operational departments in order to support and offer all internal customers an enhanced experience with the best travel solutions
- Help out with other tasks as instructed by superiors
Client Relations Executive
Frank Salt Real Estate
11.2021 - 08.2022
- Registering new local and foreign clients
- Replying to and following up on local and foreign client enquiries and allocation to the various branches
- Assisting clients in relation to sales, letting and property management
- Assisting sales and letting consultants in coordinating appointments with clients
- Handling local and foreign enquiries that come through website, WhatsApp, phone calls and social media
- Assisting foreign clients in relation to residency and putting them in touch with legal advisors
Check-In Clerk
Air Malta
04.2019 - 11.2021
- Inspect and verify documentation of passengers
- Issue boarding passes
- Process baggage
- Make announcements
- Check in passengers to their final destination
- Scan boarding passes so passengers can board the aircraft
- Escort passengers to Schengen or Non Schengen area when arriving in Malta
- Escort passengers to aircraft departing from Malta
- Handled the needs of unaccompanied minors, VIPs and passengers needed wheelchair assistance
- Handled other airlines such as Turkish Airlines, Alitalia, British Airways, Aegean Airlines, Scandinavian Airline
- Mentored new team members on system operation such as Sabre, Altea, Iport
- Assisted customers by answering questions and fulfilling requests
- Promoted customers loyalty by delivering friendly service and knowledgeable assistance
- Answered questions about airline policies and addressed customer concerns
- Assisting the HR department
- Filing medical certificates & inputting them in system
- Scanning documentation
Banqueting Server
Hilton
04.2018 - 04.2019
- Setting up for an event (setting up tables, placing dinnerware etc.)
- Greet guests and get them settled in
- Cleaning dish-ware items during event (back of house)
- Deliver meal courses when it is a sit-down dinner or reception
- Directing guests to buffet
Education
Advanced Diploma - Marketing
MCAST
10.2018 - 01.2019
Certificate - Events & Leisure
Institute of Tourism Studies
10.2017 - 06.2018
O'Level - undefined
San Anton School
L-Imselliet l/o Zebbiegħ, Mgarr 09.2004 - 04.2016
Skills
Administrative tasks
Team player attitude
Clerical support
Cash handling experience
Teamwork
Teamwork and collaboration
Office administration
Customer service
Personal Information
- Date of Birth: 12/10/00
- Gender: Female
- Nationality: Maltese
Timeline
Gym Receptionist
Sky Spirit
12.2024 - Current
Property Letting Consultant
Frank Salt Real Estate
09.2022 - Current
Business Travel Consultant
VistaJet
08.2022 - 11.2023
Client Relations Executive
Frank Salt Real Estate
11.2021 - 08.2022
Check-In Clerk
Air Malta
04.2019 - 11.2021
Advanced Diploma - Marketing
MCAST
10.2018 - 01.2019
Banqueting Server
Hilton
04.2018 - 04.2019
Certificate - Events & Leisure
Institute of Tourism Studies
10.2017 - 06.2018
O'Level - undefined
San Anton School
09.2004 - 04.2016
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