Kyria Hecht
Lolo
Summary
.
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager/Human Resources
Just Breathe Cleaners
07.2022 - Current
- Client relations, Continuous improvement, Cross-functional leadership, Customer service, Hospitality, Human resources (HR), Inventory management, Negotiations, Operational excellence, Operations management, Process improvement, Profit and loss (P&L), Project management, Team leadership, Team management, Recruiting, Staff development, Strategic planning, Payroll
- Built and maintained loyal, long-term customer relationships through effective account management.
CNA
Health Care Service Corporation
01.2014 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Bachelor of Science - Human Resource
Phoenix Unveristy
07-2018
Skills
- Program Administration
- Service Quality Improvement
- Advertising and marketing
- Workflow Planning
- Process Automation
- Schedule Management
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Elementary
Education and Training
other,Online
Contact
Lolo, MT 59847
Certification
- CPR/AED/CNA- Certification
Timeline
General Manager/Human Resources
Just Breathe Cleaners
07.2022 - Current
CNA
Health Care Service Corporation
01.2014 - Current
- CPR/AED/CNA- Certification
Bachelor of Science - Human Resource
Phoenix Unveristy
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