Lacey Nelson
Belgrade,MT
Summary
Motivated healthcare professional that is highly skilled in patient experience and communication; proficient in clinic flow and policy and procedures. Enthusiastic and inspired by opportunities for growth.
Overview
12
12
years of professional experience
Work History
Ophthalmic Technician
Medical Eye Specialists
01.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Manifested refractions as part of diagnostics needed
Optician
Advanced Eyecare
10.2022 - 09.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Eligibility Specialist
ChildCare Connections
01.2015 - 11.2017
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Lead the Education and Outreach committee to best serve the community and fundraising efforts.
Bartender and Server
Fishtale Tavern
03.2013 - 10.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
GED -
Broadwater High School
Townsend, MT03.2010
Skills
- Patient Care
- Ophthalmic Terminology Familiarity
- Eye Anatomy Knowledge
- Diagnostic Testing
- Chart documentation
- Medical History Documentation
- Fundus Photography Proficiency
- Glaucoma Screening Techniques
- Ophthalmic Imaging Expertise
- Visual field testing
- Supplies inventory
- Appointment management
- Ocular motility assessment
- Manual refractions
- Refractive Error Measurement
Accomplishments
- Collaborated with with contact lens group to come up with efficient procedures to avoid any fall through.
- Maintain clinic flow in the Belgrade without additional staff.
- Effectively support staff members in Bozeman clinic, not limited to technician staff but Front Desk as well.
Timeline
Ophthalmic Technician
Medical Eye Specialists
01.2023 - Current
Optician
Advanced Eyecare
10.2022 - 09.2023
Eligibility Specialist
ChildCare Connections
01.2015 - 11.2017
Bartender and Server
Fishtale Tavern
03.2013 - 10.2016
GED -
Broadwater High School
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