Lacey Nelson
Belgrade,MT
Summary
Motivated healthcare professional that is highly skilled in patient experience and communication; proficient in clinic flow and policy and procedures. Enthusiastic and inspired by opportunities for growth.
Overview
12
12
years of professional experience
Work History
Ophthalmic Technician
Medical Eye Specialists
Bozeman, MT
01.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Manifested refractions as part of diagnostics needed
Optician
Advanced Eyecare
Belgrade, MT
10.2022 - 09.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Eligibility Specialist
ChildCare Connections
Bozeman, MT
01.2015 - 11.2017
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Lead the Education and Outreach committee to best serve the community and fundraising efforts.
Bartender and Server
Fishtale Tavern
Townsend, MT
03.2013 - 10.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
GED -
Broadwater High School
Townsend, MT03.2010
Skills
- Patient Care
- Ophthalmic Terminology Familiarity
- Eye Anatomy Knowledge
- Diagnostic Testing
- Chart documentation
- Medical History Documentation
- Fundus Photography Proficiency
- Glaucoma Screening Techniques
- Ophthalmic Imaging Expertise
- Visual field testing
- Supplies inventory
- Appointment management
- Ocular motility assessment
- Manual refractions
- Refractive Error Measurement
Accomplishments
- Collaborated with with contact lens group to come up with efficient procedures to avoid any fall through.
- Maintain clinic flow in the Belgrade without additional staff.
- Effectively support staff members in Bozeman clinic, not limited to technician staff but Front Desk as well.
Timeline
Ophthalmic Technician
Medical Eye Specialists
01.2023 - Current
Optician
Advanced Eyecare
10.2022 - 09.2023
Eligibility Specialist
ChildCare Connections
01.2015 - 11.2017
Bartender and Server
Fishtale Tavern
03.2013 - 10.2016
GED -
Broadwater High School