Latoya Reovan
Great Falls
Summary
Registered Nurse with over 25 years of experience and a strong clinical background. Currently serving as Director of Peace Hospice at Benefis Health System, overseeing Residential and Outpatient Programs. Proven track record in team building, strategic planning, and enhancing workflow efficiency. Committed to fostering a positive work environment that empowers employees to deliver exceptional patient care.
Overview
23
23
years of professional experience
Work History
Director Peace Hospice
Benefis Health System
04.2024 - Current
- Led strategic initiatives to enhance patient care and operational efficiency.
- Collaborated with multidisciplinary teams to develop comprehensive healthcare programs.
- Managed budgets and resource allocation to optimize departmental performance.
- Oversaw compliance with healthcare regulations and quality standards.
- Directed staff training and professional development programs for team members.
- Implemented technology solutions to streamline processes and improve patient outcomes.
- Analyzed data trends to inform decision-making and policy development.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Manager Peace Hospice
Benefis Health System
04.2020 - 04.2024
- Responsible for all aspects of employee management, departmental management, and the creation of a professional practice environment that focuses on patient safety, customer service, and the organization’s mission, vision, and values.
- Administrative responsibilities include planning, coordinating, organizing, monitoring and implementing all activities in areas of responsibility and employee performance management.
- Maintains efficient and effective department operation, which includes compliance with and requiring employee compliance with all state, federal and local regulatory laws, standards, protocols and licensing or certification standards.
- Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
- Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
- Proficient in EPIC, Meditech, Axiom, Workday.
Director Private Duty & Equipment Services
Benefis Spectrum Medical
01.2018 - 04.2020
- Responsible for the sustainability and growth of all Private Duty and Equipment Services Programs to include but not limited to: CNA Training Center, Foot Clinics, Patient Transport, Lab Works.
- Assist with marketing, development, and expansion of the above listed programs.
- Ensures proper staffing by closely monitoring day-to-day volumes.
- Develop, manages, and maintain yearly budgets for two department with gross incomes totaling over eight million dollars.
- Maintain and balance monthly financials and biweekly productivity by flexing staff when necessary and looking for ways to cut cost and increase revenue.
- Develop, maintain, and enforce policies. In addition, making sure staff is aware of policy changes pertinent to the job they perform.
- Ensures compliance, licensure, and survey readiness to include CHAPS Accreditation, Ambulance Licensure, State Approved Training Center.
- Develop Training Center curriculum, assist with training students, and proctor test when need for over two hundred students a year.
- Work with governmental programs to provide charity to individuals needing financial assistance with training.
- Develop training checklist and orientation for new employees.
- Assist with contract development and partnership with other agencies.
- Conduct interviews for potential new hires.
- Provides coaching, discipline and assist with termination as necessary.
- Proficient in rules surrounding HIPPA, Customer Rights, Patient Rights, Billing Rights and regulations in relations to the departments.
- Proficient in Word, Meditech, Brightree, and EPIC.
- Conduct yearly evaluations and maintain employee competencies.
Nurse Case Manager
Benefis Spectrum Medical
05.2007 - 04.2013
- Provided discharge planning for patients leaving acute care to ensure a safe discharge home.
- Ensured a smooth transition home by coordinating Home Health, medical equipment services, Meal-on Wheels, Private Duty, patient transportation, charity medication, care conferences, out-patient therapies, Palliative Care, Hospice, and wound care.
- Lead patient care rounds, documentation of care, assessing length of stay, chart reviews, patient assessments.
- Educated patients, families, physician about community resources.
- Act as a liaison between family, patients, Physicians and other providers.
- Provided InterQual reviews for Medicare patients.
- Conducted insurance reviews to get hospital stays approved.
- Worked with Nurses, Therapist, Providers, and other hospital staff to ensure all test, procedures, labs, treatments, etc. were done in a timely manner so that there were no delays in discharge.
- Coordinated medical flights to Mayo, Seattle Children, Colorado, and other healthcare institutions.
Registered Nurse – Float Pool
Benefis Health System
11.2002 - 05.2007
- Floated to Acute Care Units including ICU, PCU, CICU, and Rehab, filling in wherever there was a need for coverage.
- Provide head-to-toe post-surgical assessments, neuro-assessments, wound assessment, and generalized assessments on the non-specialty units.
- Conducted reassessments as necessary.
- Continuously monitored patient’s condition for changes in condition.
- Monitored and interrupted labs.
- Pass medication, hung IV’s, administered blood, assist Providers with beside procedures.
- Adhered to the 5 medication rights.
- Provided education to patient and families regarding medication, discharge instructions, and illness.
- Communicated patient needs to Provider and remain in constant communication with Provider when needed.
- Participated in care conferences.
- Appropriately assessed and treat pain.
Education
RN, ADN - Nursing
Central Carolina Technical College
Sumter, SC05-1999
RN, BSN - Nursing
Montana State University Northern
Havre, MTSkills
- Clinical expertise
- Organizational skills
- Program development
- Curriculum design
- Customer service excellence
- Empathy and compassion
- Survey preparation
- Budget management
- Policy and procedure implementation
- Deadline management
- Multi-project coordination
- Dependability and loyalty
- Accuracy and thoroughness
- Attention to detail
References
Peggy Murphy, (406) 868-0830, Averil Gregoire, (406) 788-8926
Committees Boards
- Position Control Committee
- Benefis Annual Benefest Committee
- Corporate Compliance
- Readmission Committee
- Quality and Safety
- Complex Case Review
- Living Grace Church Board
- Ahayah Academy School Board
Timeline
Director Peace Hospice
Benefis Health System
04.2024 - Current
Manager Peace Hospice
Benefis Health System
04.2020 - 04.2024
Director Private Duty & Equipment Services
Benefis Spectrum Medical
01.2018 - 04.2020
Nurse Case Manager
Benefis Spectrum Medical
05.2007 - 04.2013
Registered Nurse – Float Pool
Benefis Health System
11.2002 - 05.2007
RN, ADN - Nursing
Central Carolina Technical College
RN, BSN - Nursing
Montana State University Northern