LAURA ESCOBAR
Bozeman
Summary
Diligent administrative assistant with proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail.
Overview
11
11
years of professional experience
Work History
Human Resources Expert
Target
Bozeman, MT
01.2026 - Current
- Collaborated with leadership to design strategic workforce planning initiatives, aligning staffing needs with business goals.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Developed and implemented employee onboarding programs to enhance engagement and retention.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Conducted comprehensive training sessions on compliance policies and workplace safety procedures for new hires.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Operations Manager
Ulta Beauty
Bozeman, MT
05.2026 - 07.2026
- Led cross-functional teams to implement operational improvements, enhancing efficiency and customer satisfaction.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Analyzed sales data to identify trends, driving strategic decisions that increased store profitability.
- Established quality control measures to maintain high standards of product presentation and store cleanliness.
- Developed training programs for staff, resulting in increased employee engagement and performance consistency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
MERCHANDISE MANAGER
ULTA BEAUTY
Bozeman, MT
12.2025 - 04.2026
- Developed and executed merchandise strategies that optimized product placement and enhanced customer experience.
- Analyzed sales data to forecast trends and inform inventory purchasing decisions.
- Drove credit card sales and loyalty program enrollment by educating customers on in-store benefits and supporting promotional events.
- Ensure efficient guest transactions and maintained cashwrap excellence through high-quality customer service, organized registers, and managed supplies to create welcoming checkout environment.
- Train and mentor new cashiers on transaction procedures, guest service protocols, and company policies while modeling exceptional customer service standards.
Lead Cashier
Ulta Beauty
Bozeman, MT
10.2025 - 12.2025
- Trained and mentored new cashiers in customer service best practices and point-of-sale systems.
- Implemented process improvements to reduce wait times during peak hours, enhancing customer satisfaction.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Managed cash drawer audits, maintaining accountability and compliance with company policies.
RETAIL LEADER
GRAND HOTEL
04.2025 - 09.2025
- Led retail associates to deliver exceptional customer service, enhance sales performance, and achieve daily revenue targets.
- Oversaw daily operations, including staff scheduling and inventory management, to ensure efficiency and alignment with corporate objectives.
- Implemented company initiatives, promotional campaigns, and marketing strategies to increase foot traffic and improve store profitability.
MEDICAL CODER
CHRONWELL, INC
09.2020 - 07.2022
- Analyzed patient medical records, assigning accurate CPT and ICD-10 codes for diagnoses and procedures, ensuring compliance with coding guidelines to support proper insurance reimbursement.
- Collaborated with physicians to clarify documentation, resolve coding discrepancies, and ensure accurate representation of patient encounters, enhancing claim processing outcomes.
- Maintained coding accuracy and compliance standards, minimizing claim denials and supporting revenue cycle management.
VIRTUAL ASSISTANT
ANSWER HERO
07.2019 - 01.2020
- Managed executive calendars, coordinated meetings across time zones, and handled high-volume email and phone correspondence to ensure seamless daily operations.
- Provided customer service by addressing inquiries, resolving issues, and ensuring professional communication with clients in a remote environment.
- Updated and organized records on Salesforce to support data accuracy and accessibility.
CUSTOMER SERVICE REPRESENTATIVE
T-MOBILE
07.2015 - 01.2019
- Resolved customer issues, complaints, and inquiries by actively listening and troubleshooting problems, resulting in high levels of satisfaction and retention.
- Served as primary contact for customers via phone, email, and chat, delivering detailed product and service information to enhance customer experience.
- Processed customer orders, returns, and exchanges accurately while maintaining detailed records of interactions to support service quality and improvement.
Education
Nursing Degree - Nursing Practice
Universidad Nacional Autónoma De Honduras
Honduras12-2021
Marketing -
CEUTEC
Honduras12-2022
Skills
- HR Compliance
- Compensation Management
- Onboarding process
- Performance evaluation
- Pre-employment screening
- Orientation programs
- Salary Administration
- Customer relations
- Workplace Inclusion
- Staff management
- Office software proficiency
- Complex Problem-solving
- Operationally Driven
- Bilingual speaker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Ulta Beauty
05.2026 - 07.2026
Human Resources Expert
Target
01.2026 - Current
MERCHANDISE MANAGER
ULTA BEAUTY
12.2025 - 04.2026
Lead Cashier
Ulta Beauty
10.2025 - 12.2025
RETAIL LEADER
GRAND HOTEL
04.2025 - 09.2025
MEDICAL CODER
CHRONWELL, INC
09.2020 - 07.2022
VIRTUAL ASSISTANT
ANSWER HERO
07.2019 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
T-MOBILE
07.2015 - 01.2019
Marketing -
CEUTEC
Nursing Degree - Nursing Practice
Universidad Nacional Autónoma De Honduras