Laura Törőcsik
Budapest
Summary
Versatile professional with expertise in customer service and campaign management, skilled in coordinating patient journeys and managing health services. Proficient in content management and analytics, with a strong background in mentoring. Fluent in Hungarian and English, demonstrating effective problem-solving and collaboration skills.
Overview
8
8
years of professional experience
Work history
Offset Coordinator
Smart Hospital Kft.
Budapest
06.2025 - Current
- Coordinated end-to-end private medical visits and patient journeys with 30+ healthcare partners.
- Delivered on-site medical services for events, festivals, and film productions.
- Managed full-scope health coordination for domestic and international film shoots.
- Provided off-site and occupational health solutions, including screenings and specialist appointments.
CRM Global Promotions Coordinator
Betsson Group
Malta, Malta
06.2024 - 12.2024
- Create engaging casino promotions using creativity and persuasive content.
- Analyze campaign performance with Salesforce and Excel to optimize results.
- Collaborate across teams via Jira and Confluence for seamless execution.
- Manage promotional content using Kickdynamic, WordPress, and HTML.
- Troubleshoot issues quickly to ensure a smooth player experience.
Senior Customer Service Agent
Betsson Group
Malta, Malta
12.2023 - 06.2024
- Mentoring and Training, Escalated Issue Resolution
- Process Improvement, Quality Assurance
- Advanced Technical Support, Product Knowledge Enhancement
- Handling VIP Customers, Data Analysis, Emergency Response
- Team Leadership, Customer Retention Strategies
Customer Service Agent
Betsson Group
Malta, Malta
03.2023 - 12.2023
- Answering Customer Inquiries, Technical Support
- Resolving Account Issues, Gameplay Assistance
- Promotion and Bonus Information, Handling Payment Inquiries
- Responsible Gaming Support, Dispute Resolution, Fraud Prevention, Documentation
Dispensing Optician
eOptika Kft., Szemüvegek.hu, Optic World Exclusive
Budapest
09.2017 - 02.2023
- Resolved patient queries effectively, ensuring a smooth service experience.
- Worked closely with optometrists to review prescriptions and discuss patient needs.
- Knowledge of optical products and lens technologies
- Provided excellent aftercare advice following dispensing, promoting long-term visual health amongst patients.
Education
Bachelor of Science - Economist in Commerce and Marketing
Magyar Agrár- és Élettudományi Egyetem
Budapest /2025 -
Course Certificate - Google Digital Marketing & E-commerce
Coursera
Online /2025 -
Dispensing Optician - Profession
Teljeskörű Optikai Oktatás Kft.
Budapest /2017 - /2019
Skills
- CRM & Campaign Management
- Email Marketing & Automation
- Project Management
- Content Management
- Fast Learner & Adaptable
- Analytical & Problem-Solving
- Strong Communication, Teamwork
- Customer-Centric Approach
Software
- Atlassian (Jira, Confluence)
- Salesforce
- WordPress
- Palantir, Trello
- Kickdynamic, Visual Studio Code
- Ms Office (Word, Excel, PowerPoint)
Language
English
Advanced (C1)
Hungarian
Native
Timeline
Offset Coordinator
Smart Hospital Kft.
06.2025 - Current
CRM Global Promotions Coordinator
Betsson Group
06.2024 - 12.2024
Senior Customer Service Agent
Betsson Group
12.2023 - 06.2024
Customer Service Agent
Betsson Group
03.2023 - 12.2023
Dispensing Optician
eOptika Kft., Szemüvegek.hu, Optic World Exclusive
09.2017 - 02.2023
Bachelor of Science - Economist in Commerce and Marketing
Magyar Agrár- és Élettudományi Egyetem
/2025 -
Course Certificate - Google Digital Marketing & E-commerce
Coursera
/2025 -
Dispensing Optician - Profession
Teljeskörű Optikai Oktatás Kft.
/2017 - /2019
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