Lauren Peterson
Missoula,MT
Summary
Committed and driven woman with strong production background. Focused on maintaining team growth and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. I wish to secure employment and to learn life skills and qualities. I hope to bring what you need to your establishment.
Overview
6
6
years of professional experience
Work History
Manager/Sales Repetitive/Lead Laser Technician
Montana Knife Company
02.2022 - Current
- Programmed Software and set up tools required for laser operation.
- Followed through with leads to close sales over phone, in office and during external consumer engagements and hunting expos.
- Oversaw continuous development of laser tools and workflows to manage critical business processes.
- Completed manual and visual inspections of high class knives and final products.
- Worked with my team to identify areas of improvement and devised solutions based on findings.
- Accomplished multiple tasks within established timeframes.
Bartender
Missoula Club
05.2020 - 05.2023
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server/Bartender/Stocker
Thomas Meagher Bar
07.2019 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Consistently won monthly and weekly sales competitions driven by specific product quota and over all sales.
- Upsold menu and drink items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Paradise Falls
09.2018 - 07.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Agent
Missoula International Airport
06.2018 - 08.2018
- Tracked customer service cases and updated flight software with customer information.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with Pilots to successfully park, refuel, and clean the aircraft while strictly following FAA regulations.
Education
Some College (No Degree) - Physics
Montana State University
BozemanHigh School Diploma -
Sentinel High School
Missoula, MT05.2018
Skills
- Operations Management
- Sales Techniques
- Team Leadership
- Data Entry
- Social Perceptiveness
Characteristics
- Good communicator
- Strong leadership skills
- Exceptional people skills
Professional Achievements
Rocky Mountain College Dean's Scholarship 2018
Loyola Elmer and Leenora George Memorial Scholarship 2015
Southwest Montana Astronomical Society Member 2018-2019
Science Olympiad Astrophysics Judge 2017-2019
Rocky Mountain Heart Symposium Volunteer 2015
References
- Diane Beck, (406) 360-7654, Mentor
Timeline
Manager/Sales Repetitive/Lead Laser Technician
Montana Knife Company
02.2022 - Current
Bartender
Missoula Club
05.2020 - 05.2023
Server/Bartender/Stocker
Thomas Meagher Bar
07.2019 - 12.2020
Server
Paradise Falls
09.2018 - 07.2019
Customer Service Agent
Missoula International Airport
06.2018 - 08.2018
Some College (No Degree) - Physics
Montana State University
High School Diploma -
Sentinel High School
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