LAYLA HALL
Kalispell
Summary
Proactive and results-oriented professional with excellent critical thinking and problem-solving skills. Known for reliability and adaptability, with a proactive approach to new tasks. Experienced in clinical care and adept at navigating business challenges; committed to driving organizational goals and team success forward. Seeking a full-time role that leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Neurofeedback Technician
Montana Neuropsychological Associates
11.2021 - Current
- Promptly addressed any patient concerns, working closely with healthcare providers to resolve issues and ensure satisfaction throughout the treatment process.
- Contributed to the clinic's success by maintaining a high level of patient satisfaction and positive feedback.
- Handled sensitive information discreetly while abiding by all HIPAA regulations regarding privacy protection of medical records.
- Educated patients and their families on the benefits of neurofeedback therapy, fostering understanding and trust in the treatment process.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Participated in multidisciplinary team meetings to discuss clients' progress and treatment plans.
Grounds Crew Member
Buffalo Hill Golf Club
06.2020 - 09.2021
- Operation of mowing machinery and tractors
- Time management for daily tasks
- Cooperation with other team members on grounds projects
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
P/T Nanny
Doug and Sarah Marburger
01.2017 - 11.2019
- Provided safe transportation to and from activities and events
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, snacks, hygiene, and socialization.
Customer Service and Sales Associate
JC Penny
11.2016 - 09.2017
- Ensuring that all customers receive excellent service through building relationships, direct salesmanship, and prompt and courteous service
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Processed orders through company system and coordinated product deliveries
Lesson Assistant & Barn Associate
Horse Sense for Special Riders & True Blue Farm
01.2013 - 05.2015
- Excellent care and health maintenance for lesson and boarded horses
- Diligent communication with horse owners and barn manager
- Worked closely with children, adults, and veterans in our hippotherapy program
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
Education
Master of Arts - Healthcare Administration & Human Resources
Colorado State University Global
Denver, CO03-2025
Bachelor of Arts - Psychology
The University of Montana
Missoula, MT01-2021
Some College (No Degree) - General Studies
Flathead Valley Community College
Kalispell, MTSkills
- Proficient in Organization Management
- Strong Work Ethic
- Digital Literacy
- Conflict Management
- Skillful Task Management
- Versatile Problem-Solving Skills
- Work Planning and Prioritization
- File and record-keeping
- Excellent people skills
- Schedule management
- Customer interaction
- Leadership experience
Timeline
Neurofeedback Technician
Montana Neuropsychological Associates
11.2021 - Current
Grounds Crew Member
Buffalo Hill Golf Club
06.2020 - 09.2021
P/T Nanny
Doug and Sarah Marburger
01.2017 - 11.2019
Customer Service and Sales Associate
JC Penny
11.2016 - 09.2017
Lesson Assistant & Barn Associate
Horse Sense for Special Riders & True Blue Farm
01.2013 - 05.2015
Master of Arts - Healthcare Administration & Human Resources
Colorado State University Global
Bachelor of Arts - Psychology
The University of Montana
Some College (No Degree) - General Studies
Flathead Valley Community College
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