Leah Gonsalves
Lolo
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Results-driven professional with comprehensive experience in community outreach and partnership development. Known for strengthening community relationships through strategic initiatives and effective communication. Highly collaborative and adaptable, excelling in dynamic environments to achieve impactful results.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
Lolo Creek Vacation Rentals - Whispering Moose
06.2015 - Current
- Supervised daily housekeeping operations to ensure cleanliness and adherence to standards.
- Trained and mentored staff on best practices in sanitation and safety protocols.
- Developed efficient cleaning schedules to optimize staff productivity and resource allocation.
- Inspected guest rooms and common areas for quality assurance and compliance with hotel policies.
- Implemented inventory management system for cleaning supplies, reducing waste and costs.
- Resolved guest complaints promptly, improving overall satisfaction ratings through proactive service recovery efforts.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
Outreach Coordinator
Montana Outreach Teen Challenge
09.2010 - 08.2015
- Developed community partnerships to enhance program visibility and engagement.
- Coordinated outreach events, effectively promoting resources available to at-risk youth.
- Managed social media campaigns, increasing awareness of organizational initiatives and services.
- Trained volunteers on outreach strategies and best practices for engaging with the community.
- Evaluated outreach efforts, refining approaches to improve participant recruitment and retention.
- Implemented feedback mechanisms, gathering insights to inform strategic planning and outreach tactics.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
- Coordinated large-scale events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
- Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
- Conducted workshops and training sessions for staff and volunteers, increasing their knowledge of community resources and best practices in outreach.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
- Organized and led community workshops to enhance public awareness on critical issues.
- Increased community engagement by implementing strategic outreach initiatives.
- Streamlined event planning processes, ensuring efficient execution of multiple projects simultaneously.
- Developed partnerships with local businesses, resulting in mutual promotion and support.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Utilized grant writing skills to secure additional program funding.
Education
No Degree - General Studies
University of Montana
Missoula, MTLeadership Certificate - Leadership
Teen Challenge International Ministry Institute
Lebanon, OR06-2010
Skills
- Guest relations
- Customer service
- Staff scheduling
- Staff training and development
- Customer relationship management
- Problem-solving
- Team guidance and motivation
- Clear communication
- Creative thinking
- Microsoft office
- Customer relations
- Conflict resolution
Timeline
Housekeeping Supervisor
Lolo Creek Vacation Rentals - Whispering Moose
06.2015 - Current
Outreach Coordinator
Montana Outreach Teen Challenge
09.2010 - 08.2015
No Degree - General Studies
University of Montana
Leadership Certificate - Leadership
Teen Challenge International Ministry Institute