Leandra Curmi
Marsaskala
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Kunsill Malti ghall-Isport
06.2006 - 2006
- 100 Hours (Mcast work placement)
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Answered and directed incoming calls, providing prompt and accurate information to inquiries.
- Maintained accurate records of visitor logs and appointment schedules for improved tracking.
Office Clerk/Account Clerk
Saybolt Malta Ltd
07.2008 - 06.2010
- Coordinated scheduling for meetings and appointments, enhancing overall organizational efficiency.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed invoices and payments, ensuring accuracy and adherence to company policies.
- Supported month-end closing activities, contributing to accurate financial reporting.
- Payroll processing, ensuring timely disbursement of employee wages .
Telesales Outbound Customer Advisor Representative
Appletree Malta International & Working for Vodafone Malta
06.2010 - 01.2014
- Assisted customers with inquiries, ensuring satisfaction and prompt resolution of issues.
- Provided product information and support, building customer confidence in services offered.
- Handled billing inquiries efficiently, streamlining communication between departments.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
Receptionist
Mysmile Dental Care Center
2014 - 2018
- Scheduled appointments and maintained organized calendars for staff members.
- Assisted in administrative tasks, contributing to efficient office functionality.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit .
- Managed staff schedules to ensure optimal coverage and operational efficiency.
Sales Representative
Vella Falzon Home
2018 - Current
- Developed product knowledge to effectively address customer inquiries and promote sales.
- Assisted in maintaining accurate inventory records and product displays for optimal merchandising.
- Product demonstrations to highlight features and benefits, enhancing customer engagement.
Education
B-TEC National Certificate in Business - Business
Mcast
01-2008
Intermediate Certificate - Business
Mcast
01.2006
Ordinary Level - Religion
Maria Regina Junior Lyceum
01.2005
Ordinary Level - Social Studies
Maria Regina Junior Lyceum
01.2005
Ordinary Level - Business Studies
Maria Regina Junior Lyceum
01.2005
Ordinary Level - English
Maria Regina Junior Lyceum
01.2004
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
Timeline
Telesales Outbound Customer Advisor Representative
Appletree Malta International & Working for Vodafone Malta
06.2010 - 01.2014
Office Clerk/Account Clerk
Saybolt Malta Ltd
07.2008 - 06.2010
Receptionist
Kunsill Malti ghall-Isport
06.2006 - 2006
Intermediate Certificate - Business
Mcast
Ordinary Level - Religion
Maria Regina Junior Lyceum
Ordinary Level - Social Studies
Maria Regina Junior Lyceum
Ordinary Level - Business Studies
Maria Regina Junior Lyceum
Ordinary Level - English
Maria Regina Junior Lyceum
Receptionist
Mysmile Dental Care Center
2014 - 2018
Sales Representative
Vella Falzon Home
2018 - Current
B-TEC National Certificate in Business - Business
Mcast
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