LEE HOPKINS
Helena,MT
Summary
Dependable, punctual and honest with a solid background in excellent customer service. In the 37+ years working at Costco worked in multiple departments always giving 100+%. A very loyal employee who is not afraid to work. A welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
37
37
years of professional experience
Work History
Customer Service Cashier
Costco Wholesale Corp
08.1984 - 09.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Clearwater/Orchard High School
Clearwater, NE05.1982
Skills
- Cash Handling
- Cooperative Attitude
- Problem Solving
- Customer Transactions
- Product Scanning
- Policies and Procedures
- Staff Supervision
- Inventory Stocking
- Detail-Oriented
- Employee Training
- Product Location
- Honest and Ethical
- Reliable and Responsible
- Payment Processing
- Cash Register Operations
- Pricing and Markdowns
- Customer Relations
- Work Task Prioritization
- Goal Setting and Achievement
- Adaptable and Flexible
- Service Minded
- Check Cashing
- Creative Thinking
- Active Listening
- Till Counting
- Team Collaboration
- Analytical Thinking
- Total Payment Calculation
- Team Leadership
- Relationship Building
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Costco Wholesale Corp
08.1984 - 09.2021
High School Diploma -
Clearwater/Orchard High School
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