Leon Montesin
Zabbar
Summary
Dedicated iGaming and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer service.
Currently working in sales to broaden my skillset regarding sales and client service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Retail Sales Agent
Epic Communication Ltd
2024.05 - Current
- Increased sales by providing exceptional customer service and product knowledge.
- Utilized point-of-sale systems proficiently, streamlining checkout processes for improved efficiency.
- Handled customer complaints professionally, resolving issues promptly to maintain customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and word-of-mouth referrals.
- Collaborated with team members to achieve overall store sales goals and provide excellent customer experiences.
- Provided constructive feedback to colleagues for continuous improvement of sales techniques and overall performance.
- Upsold additional items to customers through knowledgeable recommendations and personalized suggestions.
- Adhered to strict safety guidelines when handling money or sensitive personal information from customers during transactions.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
Retail Sales Agent
Epic Communications Ltd.
2022.12 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Floor Operations Supervisor
Evolution, Birkirkara
2021.09 - 2022.09
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed around 200 employees per shift
Shuffler Team Supervisor
Evolution
2019.09 - 2021.09
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used coordination and planning skills to achieve results according to schedule
- Managed teams of over 70 people
Cards Shuffler, Evolution
2017.12 - 2019.09
- Birkirkara, Malta
- Worked flexible hours; night, weekend, and holiday shifts
- Carried out day-day-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Exceeded goals through effective task prioritization and great work ethic
- Participated in team-building activities to enhance working relationships
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Sales Assistant
Lidl Malta
2016.10 - 2017.10
- Assisted customers with prompt and polite support in-person
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Fielded customer questions to share information about products, availability and pricing
- Worked independently with minimal supervision
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Bar Waiter
Ta' Grabiel Restaurant
2016.12 - 2017.04
- Served alcoholic and non-alcoholic beverages in bar environment
- Maintained clean and organized bar area
- Anticipated guest needs and provided proactive service
- Communicated with guests to record orders and assess needs
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Poured and prepared mixed drinks for over 500 customers daily.
Machine Operator
Premier Restaurants Malta Ltd
2014.05 - 2016.02
- Responsible of making food while keeping hygiene and procedures
- Responsible of storing the stock and get the goods from the trucks
- Responsible of cleaning the kitchen and cleaning the machinery
- Sometimes responsible of managing the kitchen
- Served over 300 orders per shift
Machine Operator
Vernon's Food Manufacturing Trading Ltd
2013.07 - 2013.09
- Operated machining equipment safely with team of operators
- Followed tooling instructions and product specifications to determine and implement operational sequences
- Set up and ran machinery to produce exceptional products for industrial needs
- Served over 400 customers daily
Education
Advanced And Intermediate Level - MATSEC Advanced And Intermediate
G.F. Abela Junior College
Msida Malta03.2016
School Leaving Certificate, Matsec 03/2013 -
Saint Elias College
Santa Venera Malta03.2013
Skills
- Customer Needs Assessment
- Product Promotion
- Corrective Actions
- Customer Assistance
- Persuasive Selling
- Product and Service Sales
- Time Management
- Assigning Tasks
- Retail Store Operations
- Overseeing Employees
- Customer Care
- Incident Response
- Operational Standards
- Operations Oversight
- Sales Promotion
- Natural Leadership
- Critical Thinking
- Speaking Clearly
- Active Learning
- Selling Techniques
- People Skills
- Card Shuffling
- Customer Interaction
Accomplishments
Best seller in the company for 6 consecutive months
Certification
Advanced Pure Mathematics ( grade : E )
Advanced Physics ( grade : E )
Intermediate Information Technology ( grade : B )
Intermediate Sociology ( grade : E )
Intermediate Italian ( grade : D )
Intermediate Systems of Knowledge ( grade : D )
Languages
Maltese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Senior Retail Sales Agent
Epic Communication Ltd
2024.05 - Current
Retail Sales Agent
Epic Communications Ltd.
2022.12 - Current
Floor Operations Supervisor
Evolution, Birkirkara
2021.09 - 2022.09
Shuffler Team Supervisor
Evolution
2019.09 - 2021.09
Cards Shuffler, Evolution
2017.12 - 2019.09
Bar Waiter
Ta' Grabiel Restaurant
2016.12 - 2017.04
Sales Assistant
Lidl Malta
2016.10 - 2017.10
Machine Operator
Premier Restaurants Malta Ltd
2014.05 - 2016.02
Machine Operator
Vernon's Food Manufacturing Trading Ltd
2013.07 - 2013.09
Advanced And Intermediate Level - MATSEC Advanced And Intermediate
G.F. Abela Junior College
School Leaving Certificate, Matsec 03/2013 -
Saint Elias College