Leonie Attard

• CEO`s Personal Assistant
• Directors`s Personal Assistant
• looking over 6 properties
• Was working during the openings of
• Manage recruitment and onboarding processes

such as interviews, issuing contracts, work permits, ordering uniforms, punch clock registrations ect..

• Conducting Interviews
• Conducting check-in meetings with the employees
• Maintain employee records and HR databases
• Work closely with the finance department to ensure accurate and timely payroll processing
• Handle employee relations issues and disciplinary procedures
• Making sure that the staff are following the policies & procedures as well as keeping up with the brand standard
• Coordinate training and development programs
• Plan staff events
• Attend meetings and briefings
• Handled incoming and outgoing telephone calls
• Prepared and arranged meeting rooms according to client and business requirements
• Speaking with recruitment agency`s
• Shireburn knowledge
• Helping in conducting induction sessions for the Marriott brand

• Managed weekly ordering of food, beverages, and bar supplies
• Received and inspected supplier deliveries
• Led and supervised the Food & Beverage team to maintain high service standards
• Ensured timely and efficient food and beverage service across all outlets
• Delivered exceptional guest service and professionally handled customer feedback and complaints
• Monitored service quality, presentation, and cleanliness in all dining and service areas
• Ensured compliance with food safety, hygiene, and health regulations
• Set up, coordinated, and managed events, functions, and special occasions
• Prepared and arranged meeting rooms according to client and business requirements
• Delivered room amenities
• Performed cashier duties, including cash handling, billing, and closing cash registers
• Operated as a bartender and waitress during service periods as needed
• Responded to emails and managed administrative communications efficiently
• Attended operational meetings and briefings
• Planned and completed assigned projects within set deadline

• Handle escalated customer inquiries and complaints across phone, email, chat, or in-person channels
• Provide expert guidance on products, services, and company policies
• Mentor and support junior customer service agents through training and coaching
• Monitor and improve customer satisfaction and service quality
• Contribute to process improvement initiatives to enhance customer experience
• Assist in developing knowledge base articles and training materials
• Participate in team meetings and share best practices

• Completing projects before deadlines
• Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally
• Resolve customer complaints and issues with empathy and efficiency
• Provide accurate information about products, services, and policies
• Escalate complex issues to supervisors or relevant departments as needed
• Follow up with customers to ensure resolution and satisfaction
• Meet performance metrics, such as response times, resolution rates, and customer satisfaction scores
• Stay updated on company products, services, and processes

• Greet customers and assist with product inquiries and recommendations
• Process sales transactions accurately using POS systems
• Handle cash, card, and digital payments
• Maintain attractive product displays and store presentation

• Greet guests warmly and assist with seating
• Present menus, explain menu items, and make recommendations
• Take accurate food and beverage orders and relay them to the kitchen/bar
• Serve food and drinks promptly and professionally
• Ensure tables are clean, properly set, and well-presented
• Handle billing, POS transactions, and cash payments accurately
• Operated as a bartender and waitress during service periods as needed