Lia Johnson-Hill
Bozeman
Summary
Positive and upbeat employee with over four years of restaurant and coffee experience in the United States and Germany. Knowledgeable about safety standards, customer relations, and inventory management. Experienced in meticulously organized and efficient food preparation areas.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Haferkater
Münster
03.2025 - 11.2025
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Ordered products from suppliers when inventory was low or out of stock.
Product Manager
Starbucks
Münster
03.2024 - 05.2025
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Arranged merchandise and built eye-catching displays to increase sales.
- Identified opportunities for improvement within the store's processes or procedures.
- Established and adjusted ordering parameters to manage inventory.
Barista
Human Bean
Eugene
12.2023 - 02.2024
- Prepared specialty coffee beverages and ensured consistent quality across all orders.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Operated espresso machines and other equipment, ensuring optimal performance and cleanliness.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction.
Waitress
Valley View Golf Course
Bozeman
03.2021 - 09.2021
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored guest satisfaction and addressed any issues proactively.
- Performed opening and closing duties to prepare the restaurant for service.
Education
Bachelor of Arts - German Language And Teaching
Montana State University
Bozeman01-2028
Skills
- Customer service
- Dish preparation
- Safe food handling
- Strong work ethic
- Positive and professional
Languages
German
Professional
French
Limited
English
Native/ Bilingual
Certification
Montana Food Handler's Card
Timeline
Shift Supervisor
Haferkater
03.2025 - 11.2025
Product Manager
Starbucks
03.2024 - 05.2025
Barista
Human Bean
12.2023 - 02.2024
Waitress
Valley View Golf Course
03.2021 - 09.2021
Bachelor of Arts - German Language And Teaching
Montana State University