Lilia Garcia
Ennis
Summary
Dynamic professional with extensive experience at Spring Footwear Corp, excelling in customer service and conflict resolution. Proven ability to enhance service quality through effective communication and training programs. Skilled in dietary compliance and food safety, consistently delivering exceptional results while maintaining a positive work environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Dietary Cook/Aid
Madison Valley Manor
Ennis
08.2022 - Current
- Prepare meals according to dietary order
- Clean and sanitize
- Help CNAs when needed
- Prepared nutritious meals following dietary guidelines for residents' health needs.
- Maintained kitchen cleanliness and adhered to food safety regulations consistently.
- Assisted in training new kitchen staff on cooking techniques and safety protocols.
- Implemented portion control measures to minimize food waste during meal service.
- Prepared meals for patients according to dietary requirements and restrictions.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
- Followed all safety regulations when handling food and kitchen utensils.
Cashier
Madison Foods
Ennis
01.2017 - 08.2022
- Stock and face shelves
- Kept track on temperatures in coolers
- Reconcile tills
- Processed customer transactions accurately and efficiently at Madison Foods.
- Managed cash register operations and handled customer payments.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas and displays.
- Trained new cashiers on register operations and customer service standards.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Customer Service Manager
Spring Footwear Corp
Pompano Beach
02.2005 - 11.2015
- Data entry
- Compliance
- Returns
- Accounts receivable
- Reconciliation
- Managed customer service team to enhance support and satisfaction.
- Developed training programs for staff to improve service quality.
- Analyzed customer data to identify trends and improve services.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Developed and implemented strategies for providing excellent customer service experience.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
- Conducted research and reviewed findings to solve customer issues.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Newbury Park
Newbury Park, California01-1984
Skills
- Accounting
- Reconciliation
- Office Management
- Communication
- Customer Service
- Dietary compliance
- Nutritional planning
- Conflict resolution
- Food safety
- Problem solving
- Effective communication
- Cleaning protocols
- Nutrition
- Plates presentation
- Kitchen organization
- Safe food handling
- Recipe modification
- Temperature control
Timeline
Dietary Cook/Aid
Madison Valley Manor
08.2022 - Current
Cashier
Madison Foods
01.2017 - 08.2022
Customer Service Manager
Spring Footwear Corp
02.2005 - 11.2015
GED -
Newbury Park