Lina N Vaughn
Missoula
Summary
Dedicated professional with a strong background in guest engagement and customer service, bringing proven skills in maintaining a welcoming and organized environment. Experienced in delivering exceptional hospitality service and ensuring customer satisfaction. Eager to leverage expertise to contribute effectively to a new team and grow in a dynamic role.
Overview
4
4
years of professional experience
Work History
Kennel Technician
Dedman Animal Shelter
Fort Benton, MT
05.2025 - 08.2025
- Cleaned cages and kennels between each animal stay using appropriate disinfectants and cleaning agents.
- Exercised dogs regularly to maintain physical health while in kennel's care.
- Performed daily health checks on all animals in kennels.
- Maintained a clean, safe, and healthy environment for animals in kennel facilities.
- Fed animals daily and verified access to fresh water.
- Administered medicine to animals and monitored health following treatment.
- Demonstrated strong communication skills when working with pet owners and other staff members.
Retail Worker
H&M
Missoula, MT
10.2024 - 12.2024
- Utilized strong communication skills to answer customer inquiries accurately and politely.
- Maintained a clean and organized work area to ensure an efficient shopping experience for customers.
- Assisted with training new employees on store processes, policies, systems and procedures.
- Performed general administrative tasks such as restocking supplies, tracking sales data and completing paperwork.
- Monitored daily operations to identify areas of improvement and recommend solutions accordingly.
- Provided assistance during peak hours by quickly responding to customers' requests or concerns.
Hostess
Grand Union Hotel
Fort Benton, MT
05.2023 - 08.2024
- Greeted Guests with a welcoming tone.
- Spoke to guests professionally while also conversing to them in a friendly way.
- Had engaging conversations with many guests, and made them feel more comfortable.
- Maintained a clean and organized space for all of the guests.
- Assisted servers to buss food to guests.
- Always looked for little jobs that I could get done.
- Monitored customer satisfaction levels throughout their meal experience.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Pool Lifeguard
City of Fort Benton
Fort Benton, MT
05.2021 - 08.2024
- Monitored the pool with heavy precision.
- Always made sure every child was following pool rules.
- Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
- Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
- Gave swimming lessons to young children.
- Communicated with children and other patrons about the rules of the pool.
- Educated patrons on water safety practices and procedures through verbal communication and demonstrations.
Education
High School Diploma -
Fort Benton High School
05.2024
No Degree -
The University of Montana
05-2029
Skills
- Patience and resilience
- Guest Engagement
- Customer Service
- Phone Etiquette
- Guest Relations
- Conversing with customers
- Professionalism within work environment
- Strong interpersonal skills
- Calm Demeanor
- Hospitality service expertise
Languages
Japanese
Professional Working
Timeline
Kennel Technician
Dedman Animal Shelter
05.2025 - 08.2025
Retail Worker
H&M
10.2024 - 12.2024
Hostess
Grand Union Hotel
05.2023 - 08.2024
Pool Lifeguard
City of Fort Benton
05.2021 - 08.2024
High School Diploma -
Fort Benton High School
No Degree -
The University of Montana