Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Erickson

Kalispell

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Tamarack Brewing Company. Proven ability to enhance guest experiences through effective upselling and allergy awareness, resulting in increased sales and repeat business. Adept at cash handling and fostering team collaboration in high-volume environments.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

20
20
years of professional experience

Work History

Server / Bartender

Tamarack Brewing Company
05.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

The Ranch on Rock Creek
08.2016 - 05.2017
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Brygges
07.2015 - 08.2016
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Stayed up-to-date on menu changes to help customers make food choices.

Barista

Caribou Coffee
03.2015 - 08.2015
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.

Screen Print Operator

Lakeshirts, Inc
07.2010 - 08.2012
  • Optimized drying times by properly adjusting flash-curing units on press.
  • Collaborated with design team to optimize artwork for screen printing, resulting in seamless transfers and crisp images.
  • Adhered to company procedures and safety guidelines while operating screen print equipment, minimizing potential risks.
  • Coordinated with other departments to ensure timely delivery of completed projects, enhancing overall customer satisfaction.

Hotel Front Desk Receptionist

Holiday Inn
05.2005 - 09.2008
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Completed late check-ins and directed guests to rooms and facilities.

Education

Associate of Arts - General Education

Minnesota State Community And Technical College
Fergus Falls, MN
05-2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Allergy awareness
  • Tableside etiquette
  • Effective customer upselling
  • Point-of-sale system

Timeline

Server / Bartender

Tamarack Brewing Company
05.2017 - Current

Server

The Ranch on Rock Creek
08.2016 - 05.2017

Server

Brygges
07.2015 - 08.2016

Barista

Caribou Coffee
03.2015 - 08.2015

Screen Print Operator

Lakeshirts, Inc
07.2010 - 08.2012

Hotel Front Desk Receptionist

Holiday Inn
05.2005 - 09.2008

Associate of Arts - General Education

Minnesota State Community And Technical College

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Lindsay Erickson