Lisa IronBear-Dukes
Billings
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Billings Clinic- Family Medicine
06.2024 - 08.2025
- Assisted in the administration of immunizations under the supervision of licensed healthcare providers.
- Prepared and assisted with minor surgical procedures, ensuring a sterile environment and patient comfort.
- Facilitated effective communication between patients and providers, ensuring clarity in treatment and care instructions.
- Conducted routine laboratory tests and processed specimens in accordance with established protocols.
- Conducted inventory management for medical supplies, ensuring availability and compliance with safety standards.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
CNA
Fort Peck Tribes HPDP School Based Clinic
08.2018 - Current
- Assist or obtains and documents vital signs, measuring weight, heights, documents current medications.
- Obtains rapid cultures for Covid, Strep or Influenza A and B. Obtains urine specimens as requested.
- Schedules students through use of electronic health records scheduling system. Retrieves students from class to be seen in clinic and coordinates student flow to limit time out of classroom.
- Under the guidance of NP or RN, may assist in dressing changes, application of creams or ointments, hemocue finger sticks, application of band aids, gauze or coban wraps, ace wrap applications, and short or long dip urinalysis.
- Scheduled and ran appointments through Montana Peds. telehealth system for pulmonolgy patients, cardiology, neurology, Behavioral Health and sick visits with Logan Health providers.
- Performed spirometry tests for asthma pts as requested by provider. Performed EKG's for cardiology appointments.
- Received referrals from providers and set up appointments in a timely manner with specialist or outside providers.
- Troubleshoot the telehealth cart when needed.
- Ordered supplies and kept shelves stocked.
- Cleaned and sanitized patients room.
Medical Assistant
Indian Health Service
06.2018 - 08.2018
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Changed dressings on wounds to prevent infection and check for healing.
Dental Purchased Care Coordinator
US Army Department
07.2012 - 02.2018
- Coordinates with beneficiaries to schedule initial and/or recurring appointments with civilian dental care providers.
- Accurately completed ADDP referral documents, maintained program metrics and verifies completion of dental care.
- Knowledge of dental readiness requirements, deployment criteria, dental records, and treatment codes to create Active Duty Dental Plan vouchers.
- Monitors voucher status and updates dental records in Corporate Dental Application (CDA) and manual records.
- Served as a liaison with local civilian dental community promoting and responding to questions on the ADDP program.
Medical Support Assistant
Department of Army
11.2010 - 07.2012
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected patient vital signs, weight, chief complaints and pain assessment.
- Scheduled appointments for patients via phone and in person.
- Incorporated outside records into charts and EHR.
- Assisted back office patient processes to reduce office wait times.
Medical Assistant Intern
Middle Georgia Arthritis Center
09.2008 - 01.2009
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Processed billing claims, collected co-pays, and resolved payment issues.
Unit Supply Specialist
US Army
09.2003 - 08.2005
- Maintained records of supply transactions including requisitions, receipts, issues and returns.
- Ensured that all shipments were received on time, inspected for quality control, and properly stored.
- Managed the distribution of supplies throughout the unit as needed.
- Prepared monthly reports detailing supply usage, expenditures, budgeting projections.
- Assisted in monitoring supply levels for multiple units within the organization.
- Prepared documents for surplus sales or disposal of obsolete items in accordance with regulations.
Education
Diploma - Medical Assisting
Central Georgia Technical College
Macon, GA06-2008
High School Diploma -
Poplar High School
Poplar, MT05-2000
Skills
- Patient Flow Management
- Medical Billing
- Patient Scheduling
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Medical terminology knowledge
- Medical Records Management
Certification
- Certified CNA
- Medical Assistant Diploma
Timeline
Medical Assistant II
Billings Clinic- Family Medicine
06.2024 - 08.2025
CNA
Fort Peck Tribes HPDP School Based Clinic
08.2018 - Current
Medical Assistant
Indian Health Service
06.2018 - 08.2018
Dental Purchased Care Coordinator
US Army Department
07.2012 - 02.2018
Medical Support Assistant
Department of Army
11.2010 - 07.2012
Medical Assistant Intern
Middle Georgia Arthritis Center
09.2008 - 01.2009
Unit Supply Specialist
US Army
09.2003 - 08.2005
High School Diploma -
Poplar High School
Diploma - Medical Assisting
Central Georgia Technical College
Education and Training
other,other