Logan Spencer
Bozeman
Summary
Dynamic operations manager with a proven track record at Town Pump Incorporated, excelling in customer relations and staff development. Enhanced revenue through innovative loyalty programs and optimized scheduling, fostering teamwork and engagement. Skilled in multitasking and effective communication, consistently delivering exceptional service while reducing operational costs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crowd Management Supervisor
MT4 Events
08.2023 - Current
- Managed a team of crowd management officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised team of 10+ crowd management personnel during shift.
- Responded swiftly to security incidents and effectively resolved security issues.
Lounge Operations Manager
Town Pump Incorporated
11.2018 - Current
- Managed financial aspects of the operation including budgeting, expense tracking, and revenue forecasting for continued growth.
- Introduced loyalty programs to encourage repeat business from satisfied customers.
- Monitored industry trends closely in order to stay current on emerging customer preferences and adjust operations accordingly.
- Trained and mentored new hires on lounge policies and procedures, fostering a culture of teamwork and excellence.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying opportunities for professional development.
- Implemented effective cost control measures that reduced operational expenses while maintaining service quality.
- Maintained a clean, safe, and welcoming environment for guests through strict adherence to sanitation guidelines and regular facility inspections.
- Optimized staff scheduling to ensure seamless operations during peak hours, resulting in increased efficiency.
- Analyzed guest feedback and implemented necessary improvements, leading to higher customer retention rates.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Security Supervisor
Securitas Security Services USA
06.2015 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Casino Floor Supervisor
Players Inc
05.2014 - 10.2018
- Increased revenue by identifying trends in player preferences and adjusting game offerings accordingly.
- Optimized staffing levels according to fluctuating business needs, minimizing labor costs without sacrificing quality service delivery.
- Streamlined daily operations by implementing efficient work schedules for casino staff and allocating resources optimally.
- Maximized operational efficiency by staying up-to-date with industry trends and best practices in casino management techniques.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Fostered an inclusive atmosphere by promoting open lines of communication among team members, encouraging collaboration and ideasharing.
- Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
Education
High School Diploma -
Cut Bank High School
Cut Bank, MT05-2009
Skills
- Customer relations
- Operations management
- Staff development
- Employee engagement
- Teamwork and collaboration
- Multitasking Abilities
- Team leadership
- Effective communication
- Task prioritization
Accomplishments
- Supervised team of 10+ staff members.
Certification
- Licensed Montana Security Officer
Languages
English
Native or Bilingual
Timeline
Crowd Management Supervisor
MT4 Events
08.2023 - Current
Lounge Operations Manager
Town Pump Incorporated
11.2018 - Current
Security Supervisor
Securitas Security Services USA
06.2015 - Current
Casino Floor Supervisor
Players Inc
05.2014 - 10.2018
High School Diploma -
Cut Bank High School
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