Lonnie Roberts
Billings
Summary
Dynamic Branch Manager at GardaWorld Cash Services with a proven track record in process improvement and regulatory compliance. Expert in financial analysis and team leadership, driving operational efficiency and enhancing customer service. Recognized for fostering a motivating work environment, resulting in increased team morale and revenue generation.
Overview
7
7
years of professional experience
Work History
Branch Manager
GardaWorld Cash Services
Billings
12.2024 - Current
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Established strong working relationships with external partners such as vendors and suppliers.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Weekend Supervisor
GardaWorld Cash Services
Spokane
04.2018 - 12.2024
- Instructed and supervised staff to ensure efficient operations of the weekend shift.
- Monitored employee performance, providing guidance and direction when necessary.
- Enforced safety regulations and ensured a safe working environment for employees.
- Trained new employees on company policies and procedures.
- Completed checklists at beginning and end of shifts to promote positive work environment and smooth shift transitions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
Education
Associate of Science - Political Science
North Idaho College
Coeur D'alene, IDSkills
- Process improvement
- Regulatory compliance
- Financial analysis
- Employee training
- Customer service
- Performance management
- Team leadership
- Staff scheduling
- Conflict resolution
- Risk assessment
- Vendor management
- Operational efficiency
- Performance evaluation
- Coaching staff
- Problem resolution
- Delivery fleet management
- Team player
- Revenue generation
- Dependable
- Public speaking
- Excellent work ethic
- Attention to detail
- Reliable
- Deductive reasoning
- Training and development
- People-oriented
- Staff development
- Coaching and mentoring
- Security and safety protocols
- Excellent communication skills
- Operations management
- Interviewing and hiring
- Excels in team leadership
- Shift scheduling
- Business planning
- Excellent time management skills
Timeline
Branch Manager
GardaWorld Cash Services
12.2024 - Current
Weekend Supervisor
GardaWorld Cash Services
04.2018 - 12.2024
Associate of Science - Political Science
North Idaho College
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