Lorelle Herrera
Balzan
Summary
Detail oriented and highly organized professional, currently employed as a school secretary, skilled in managing sensitive information, maintaining accurate records and ensuring adherence to strict administrative procedures. I have a track record when it comes to working in regulated environments with attention to detail and discretion.
I am now seeking to transition into compliance roles within the gaming industry, bringing strong organizational skills, a key eye for detail and a commitment to upholding industry standards and regulatory requirements.
I am quick to learn new systems and extremely motivated. I consider myself to be a team player, who is able to work independently when necessary and will flourish in a fast paced corporate environment.
Overview
21
21
years of professional experience
Work History
SCHOOL SECRETARY
ST JOSEPH JUNIOR SCHOOL
04.2024 - Current
- Maintenance of accurate and confidential student records, enrollment data, and attendance logs, ensuring full compliance with internal policies.
- Overseeing of sensitive student information, consistently upholding safety protocols and documentation accuracy.
- Acting as a primary point of contact, addressing inquiries and resolving issues with professionalism and adherence to communication policies.
- Conducting routine reviews of school records and financial transactions, managing petty cash with strict accountability and transparency.
- Coordinating the on-boarding process for new staff members, ensuring compliance with employment documentation requirements and internal protocols.
- Implementing executive administrative tasks, handling highly sensitive and confidential information with discretion.
- Management of critical, confidential documents.
- Optimization of record-keeping systems for accuracy and efficiency.
- Management of transport logistics.
- Preparation of reports.
- General administrative tasks.
ANIMAL GROOMER
SELF-EMPLOYED
09.2015 - Current
- Maintain detailed and organized client records, ensuring accurate documentation of services, appointment outcomes, and client preferences in compliance with data protection standards.
- Manage financial administration, including tracking VAT books, recording expenses, reconciling incoming sales, and preparing VAT and tax returns in accordance with regulatory requirements.
- Developed and implemented efficient administrative processes for client data management, appointment scheduling, and record-keeping.
- Responsible for maintaining the cleanliness, appearance, and overall wellbeing of pets through grooming services which included washing, brushing, trimming, and styling pets' fur, clipping nails, cleaning ears, and checking for signs of health issues such as skin conditions or parasites.
- The most important part of the job was to provide gentle, patient care to ensure a safe and comfortable experience for both pets and their owners.
VETERINARY NURSE
QORMI VETERINARY CLINIC
07.2012 - 06.2019
- Assisted veterinarians by safely handling animals during medical procedures such as blood collection and vaccine administration, ensuring strict adherence to health and safety protocols.
- Monitored and provided attentive care to patients pre- and post-surgery, tracking treatment responses to support recovery and maintain clinical standards.
- Educated clients on proper pet care, addressing health-related inquiries and advising on medication and nutrition, demonstrating strong communication and client relationship management skills.
- Managed daily clinic operations, including inventory control of medications and pet supplies, verifying deliveries, and maintaining accurate stock records to ensure regulatory compliance.
- Handled financial responsibilities by accurately closing out the cash box and processing transactions, maintaining transparency and accountability.
- Delivered comprehensive administrative support by answering calls, scheduling appointments for clinics and surgeries, and processing client orders efficiently.
- Coordinated multi-tasking responsibilities on the clinic floor, balancing clinical assistance with administrative and operational duties to ensure seamless workflow and compliance with clinic policies.
OFFICE ADMINISTRATOR
UNPAUSED CO. LTD
10.2010 - 09.2011
- Acted as the key liaison between the Brand Manager and international suppliers, ensuring effective communication and compliance requirements throughout the ordering process.
- Accurately consolidated, processed and verified the sales representatives’ orders and maintained detailed records.
- Diligently tracked and followed up on supplier orders, resolving discrepancies and delays while upholding strict timelines and supplier compliance standards.
- Oversaw the costing and documentation of incoming consignments for accounting and inventory management, ensuring accuracy in financial reporting and stock control aligned with company policies.
- Collaborated cross-functionally with the Brand Manager, sales teams and retail outlets to streamline operational workflows and support compliance with internal controls and external regulations.
HOTEL RECEPTIONIST
IR-ROKNA HOTEL (FAMILY BUSINESS)
06.2004 - 09.2010
- Managed daily guest arrivals and departures with precision, maintaining accurate records to ensure compliance with operational standards and data integrity.
- Acted as the first point of contact for guests, efficiently handling inquiries, resolving issues, and facilitating clear communication to enhance customer satisfaction.
- Organized and maintained reservation and scheduling systems, supporting seamless operational workflows and ensuring reliable data management.
- Collaborated with various hotel departments to coordinate guest services, demonstrating strong cross-functional communication and teamwork.
- Assisted with administrative duties including billing support, record maintenance and documentation control.
Education
Award - Payroll Processing
Jobs Plus
04.2025
City & Guilds Level 3 Certificate - Introductory Dog Grooming
KD Grooming Studio, Pet Industry Federation
09.2015
Certificate - Cat Grooming
KD Grooming Studio, Pet Industry Federation
09.2015
Higher National Diploma - Animal Management
MCAST
06.2013
Degree Bachelor of Commerce (Honours) - Management (Secondary Upper)
University of Malta
06.2010
Matriculation Certificate - undefined
G.F. Abela Junior College (Post Secondary)
06.2006
Skills
- MySchool – School Management System
- Shireburn Inventory Management System Software
- Microsoft Office Skills
- Microsoft Excel Microsoft Powerpoint Microsoft Word
- Digital Communication
Date of Birth
10th April 1988
Nationality
Maltese
LANGUAGE SKILLS
Mother tongue(s): MALTESE | ENGLISH
Timeline
SCHOOL SECRETARY
ST JOSEPH JUNIOR SCHOOL
04.2024 - Current
ANIMAL GROOMER
SELF-EMPLOYED
09.2015 - Current
VETERINARY NURSE
QORMI VETERINARY CLINIC
07.2012 - 06.2019
OFFICE ADMINISTRATOR
UNPAUSED CO. LTD
10.2010 - 09.2011
HOTEL RECEPTIONIST
IR-ROKNA HOTEL (FAMILY BUSINESS)
06.2004 - 09.2010
City & Guilds Level 3 Certificate - Introductory Dog Grooming
KD Grooming Studio, Pet Industry Federation
Certificate - Cat Grooming
KD Grooming Studio, Pet Industry Federation
Higher National Diploma - Animal Management
MCAST
Degree Bachelor of Commerce (Honours) - Management (Secondary Upper)
University of Malta
Matriculation Certificate - undefined
G.F. Abela Junior College (Post Secondary)
Award - Payroll Processing
Jobs Plus
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