Lori Ricks

• Coordinated scheduling of over 32 staff members in 4 different areas to optimize operational efficiency. To ensure adequate coverage at all times.
• Analyzed workforce data to identify trends and adjust schedules for improved performance.
• Interview and fill vacant positions.
• Register and schedule patients optimizing patient flow including insurance verification and prior authorization.
• Practice and prioritize HIPPA standards
• Completed yearly performance evaluations.
• Customer service excellence
• Liasion between Patient access and other departments and clinics
• Resolve and follow through with patient and personnel complaints

• Coordinated imaging appointments to optimize scheduling and resource allocation for various modalities.
• Assisted patients with pre-appointment preparations, ensuring a seamless experience and gold standard care.
• Managed patient records utilizing electronic health record systems for accuracy and compliance.
• Managed the rehabilitation and nutritional department schedules.
• Collaborated with medical staff to streamline processes and improve patient flow.

Provided employee health screens on and off campus.

Scheduled, verified and pre registered employees for their wellness screens.

Handling budgets, payroll of 10 plus employees, Expenses,ensuring profitability.

Overseeing daily activities including food safety, inventory, supplier relations and maintenance.