Lori Wurtz
Billings
Summary
Human Services professional with background in providing comprehensive support to individuals and families. Skilled in developing and implementing intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
22
22
years of professional experience
Work History
Driver
Uber
Billings, MT
08.2017 - Current
- Provided safe and reliable transportation services to diverse clientele across various locations.
- Navigated efficiently using GPS technology, ensuring timely arrivals and customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections to guarantee operational readiness.
- Communicated effectively with passengers, addressing inquiries and resolving issues promptly.
Client Advisor
Human Resource Development Council
Billings, MT
02.2016 - 12.2016
- Advised clients on career development and training programs to enhance workforce skills.
- Gather documentation from clients to determine program eligibility.
- Conduct client advocacy through weekly or bi-weekly intensive case management meetings, in person and by phone.
- Explain complex state requirements to program participants, translate those requirements into steps and action plans and assist participants in overcoming barriers.
- Maintain confidential individual case files with required, extensive and detailed documentation including applications, case notes and supportive services as required by federal, state and agency funding requirements.
- Effectively utilize state data system for all advocacy activities with participants including; completing assessments, making community resource referrals, developing goals and action plans.
- Help participants identify strengths and needs for interventions. Provide guidance to participants in needed areas and connect them to available resources. Help participants to access programs or resources needed to overcome barriers and assist participants to navigate resources and systems including accessing childcare, gaining transportation, getting into recovery programs, registering for training programs, applying for SSI, etc.
- Efficiently balance time developing relationships with participants/advocating for their needs and completing all data input and detailed file requirements as well as maintaining relationships with community partners.
Landscaper
All Around the House
Billings, MT
05.2011 - 02.2016
- Built and managed clientele
- Managed and oversaw all landscaping work on property
- Installing and maintaining outdoor comfort areas, including lawns and gardens
- Trimmed, pruned, raked, weeded, planted, and mowed
- Handled all itemized billing as well as incoming money
Drug Coordinator
16th Judicial District Court
Miles City, MT
02.2008 - 09.2011
- Enter accurate data in the statewide and local management information system.
- Review and submit reimbursement/voucher forms to Court Administration. Manage the treatment court budget and associated resources.
- Compile and submit client information from and to drug court team members.
- Keep records of drug court team meetings and take notes regarding court appearance outcomes.
- Coordinate, arrange, and facilitate meetings with treatment provider(s), social service agencies, and participants to create the participant’s drug court plan and assure provision of wrap around services to participants.
- Supervise participants, establish and oversee daily urinalysis program including urinalysis schedule. Report UA results to the drug court team members.
- Work in conjunction with judge and drug court team to establish and implement policies and procedures and other drug court related forms and documents.
- Maintain positive public relations and provide information for community awareness.
- Coordinate the agenda for the steering committee meetings and act as chief resource for the committee.
- Plan, implement and provide oversight for drug court recovery management program to include follow up after graduation/discharge from drug court.
- Maintain policy and procedures relating to client confidentiality and is responsible for obtaining releases of information from drug court team members and other agency personnel.
- Coordinate graduation ceremonies.
- Maintain and coordinate alcohol monitoring program and coordinate with the state drug court coordinator.
- Conduct participant intake/screening utilizing a validated screening instrument.
- Coordinate interagency training specifically for the drug court team members.
- Keep track of sanctions ordered by the drug court judge and coordinate the drug court participant incentive program.
Social Worker
Pine Hills Youth Correctional Facility
Billings, MT
06.2004 - 01.2008
- Case planning, prioritizing, and managing caseloads
- release planning
- motivational interviewing
- conducting risk assessments and facilitating groups
- Documenting and reporting to the courts
- Coordinated with other staff in the facility to assess program progress and completion
Education
Bachelor of Science - Sociology
Montana State University
Billings, MT05-2003
Skills
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Attention to detail
- Multidisciplinary team collaboration
- Cooperative
- Analytical thinking
- Crisis intervention
- Risk assessment
- Intervention planning
- Case documentation
Timeline
Driver
Uber
08.2017 - Current
Client Advisor
Human Resource Development Council
02.2016 - 12.2016
Landscaper
All Around the House
05.2011 - 02.2016
Drug Coordinator
16th Judicial District Court
02.2008 - 09.2011
Social Worker
Pine Hills Youth Correctional Facility
06.2004 - 01.2008
Bachelor of Science - Sociology
Montana State University