Lorna Vella

I take care of the employees and customers.

I recruit employees, do training to the employees, make schedules,

I make sure that stores are running well.

I make sure that customers are satisfied, tackle customer complains,

organize events for customers.

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Controlled store inventory and reviewed cash handling and operations reports.
• Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained and developed new employees for ease of transition into team.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Monitored health and safety standards to maintain a clean, safe working environment.
• Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Coordinated event planning, managing logistics for successful private dining experiences.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Hired, trained and mentored staff to meet and exceed high quality standards.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.

• Developed and implemented customer service policies to enhance satisfaction.
• Boosted team performance by developing customer service training materials and conducting service training.
• Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Trained employees in essential job functions.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.