Louisa LaForge
Helena
Summary
A friendly, professional employee that posses proven experience with excellent customer service and accounting practices. A fast learner who is always eager to learn new skills.
Overview
15
15
years of professional experience
Work History
Convenience Store Clerk
The Man Store
10.2020 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Used POS system to process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Senior Patient Account Representative
St Peters Health Care
10.2009 - Current
- Provided exceptional customer service while addressing concerns from patients regarding their accounts or insurance coverage.
- Contributed to the improvement of overall collections rate by consistently meeting personal targets for account resolution.
- Increased efficiency in processing claims by implementing a system for organizing paperwork and tracking progress on pending cases.
- Supported financial objectives by reviewing credit balances, refunding overpayments, and negotiating payment plans as needed.
- Reduced outstanding account balances by diligently monitoring payment statuses and conducting follow-up calls with responsible parties.
- Improved team performance by providing ongoing training, guidance, and support to Patient Account Representatives.
- Maintained up-to-date knowledge on insurance policies, procedures, and regulations to assist patients with accurate information.
- Promoted a positive work environment that encouraged collaboration, open communication, and high-level performance among the Patient Account Representative Team.
- Safeguarded revenue cycle integrity through diligent review of denied claims followed by appropriate actions such as appeals or resubmission.
- Posted payments and processed refunds.
- Utilized computer programs to create letters and other documents.
- Verified patient insurance eligibility and entered patient information into system.
Education
GED -
Mt Helena Christian Academy
Helena, MT06.1995
Skills
- HIPAA Compliance
- Customer service expertise
- Insurance Verification
- Medical billing knowledge
- Payment Processing
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
Timeline
Convenience Store Clerk
The Man Store
10.2020 - Current
Senior Patient Account Representative
St Peters Health Care
10.2009 - Current
GED -
Mt Helena Christian Academy
Similar Profiles
Riley GwilliamRiley Gwilliam
Sales Associate at Man Cave StoreSales Associate at Man Cave Store
Kingsley PeprahKingsley Peprah
Grocery Shop Attendant at Pizza Man Chicken ManGrocery Shop Attendant at Pizza Man Chicken Man
Jadyn CruceJadyn Cruce
Volunteer at Best Man Handy ManVolunteer at Best Man Handy Man