Louise Spiteri
Administration Officer
MOSTA
Summary
Dynamic Administration Officer at Mater Dei Hospital with a proven track record in enhancing office efficiency and streamlining processes. Skilled in database management and effective communication, I successfully contributed to team goals by implementing customer service initiatives and maintaining accurate personnel records. Committed to fostering collaboration and improving organizational systems.
Overview
30
30
years of professional experience
Work History
Administration Officer
Mater Dei Hospital
06.2014 - Current
- Aided colleagues, managers, and customers through regular communication and assistance.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained personnel records and updated internal databases to support document management.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Senior Clerk
Mater Dei Hospital
04.2008 - 06.2014
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Enhanced team productivity by coordinating schedules, managing calendars, and prioritizing tasks.
- Streamlined reporting processes within the department leading to more efficient use of time and resources.
Senior Clerk
MFEA
02.2002 - 03.2008
- Collaborated with management to develop policies, procedures, and guidelines for the department.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Supported departmental goals by conducting research, gathering data, and preparing comprehensive reports.
- Assisted in budget preparation activities such as data collection analysis ultimately supporting financial planning efforts.
Pool Secretary
MES
11.1998 - 01.2002
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Clerk
Office of the Prime Minister
05.1995 - 10.1998
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
KAN. P. PULLICINO Secondary School
RabatSkills
Administrative support
Database management
Policy and procedure modification
Database administration
Office management
Timeline
Administration Officer
Mater Dei Hospital
06.2014 - Current
Senior Clerk
Mater Dei Hospital
04.2008 - 06.2014
Senior Clerk
MFEA
02.2002 - 03.2008
Pool Secretary
MES
11.1998 - 01.2002
Clerk
Office of the Prime Minister
05.1995 - 10.1998
KAN. P. PULLICINO Secondary School