Lucille Hernandez
Absarokee
Summary
Seasoned Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on the workplace environment and staff morale.
Overview
2
2
years of professional experience
Work History
Administrator
BeeHive Homes of Dillon
Dillon
01.2025 - Current
- Assisted families with financial planning related to long-term care options available through the facility or other external sources of funding available if applicable.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Represented the organization at various community events in order to promote its services among potential customers, clients, residents, families in need of senior care assistance solutions.
- Scheduled staff shifts on a weekly basis to ensure adequate coverage for residents' needs.
- Developed and implemented resident care plans, ensuring that all resident needs were met.
- Implemented protocols for handling emergency situations such as fire alarms or medical emergencies within the facility.
- Arranged pre-admission tours to families to lessen anxiety of admission.
- Ensured compliance with state regulations concerning healthcare standards in an assisted living setting.
- Organized social activities for residents including trips, events, and games within the facility or outside locations.
- Explained policies, procedures and services to patients.
- Conducted regular staff meetings to ensure adherence to safety protocols.
Administrator
Honeybee Hospice
Dillon
04.2023 - 12.2024
- Provided general administrative support to staff members.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Prepared reports on various projects for management review.
- Facilitated communication between departments to support project completion and goal achievement.
- Conducted performance evaluations and recommended training programs for staff development.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Responded promptly to customer complaints in a professional manner.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and responded to customer inquiries.
- Identified needs of customers promptly and efficiently.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
Education
High School Diploma -
Sentinel High School
Missoula MT06-2000
Skills
- Financial planning
- Regulatory compliance
- Staff scheduling
- Resident care planning
- Emergency protocols
- Project management
- Problem-solving
- Conflict resolution
- Office administration
- Honest and ethical
- Administrative support
- Documentation and reporting
- Decision-making
- Task delegation
- Leadership
- Events coordination
References
References available upon request.
Timeline
Administrator
BeeHive Homes of Dillon
01.2025 - Current
Administrator
Honeybee Hospice
04.2023 - 12.2024
High School Diploma -
Sentinel High School
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