Ludwig White
Birkirkara Outlet Manager
Ghaxaq
Summary
Dynamic sales and customer service professional with a proven track record in effective communication and negotiation. Committed to delivering exceptional customer experiences by leveraging in-depth product knowledge and innovative problem-solving skills to enhance loyalty, retention, and revenue growth. Expertise in training, managing, coaching, and mentoring teams while fostering a collaborative environment that empowers associates at all organizational levels. Passionate about driving results through strategic engagement and a customer-centric approach.
Overview
12
12
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Birkirkara Outlet Manager
Klikk Computer Store Malta Ltd
02.2020 - Current
- Sell computer and mobile equipment, providing expert advice to customers.
- Conduct weekly stock takes to maintain accurate inventory levels.
- Accept incoming stock deliveries, check for accuracy, and organize stock in storage and display areas.
- Train and supervise new and existing staff to ensure smooth operations.
- Manage staff performance and provide on-the-job guidance.
- Handle pressure efficiently during rush hours and busy opening times.
- Settle bills, collect payments, and reconcile cash with end-of-day reports.
- Prepare daily banking and ensure accurate money deposits.
- Issue sales quotes, close sales, and manage customer orders.
- Process invoices for online orders and coordinate with logistics.
- Oversee refurbishment and maintenance tasks to ensure the shop remains clean, safe, and fully functional.
- Support the technical department with administrative and customer-related tasks.
- Communicate effectively with team members to ensure smooth daily operations.
Shop Salesperson
Melita PLC
06.2019 - 02.2020
- Customer Care Representative
- Handle customer enquiries and complains regarding their service and bills
- Settling bills and collecting money
- Reconciling the money and bills with end of day reports
- Providing information about new telecommunication packages
- Selling goods and services to customers
- Information and communication
Electrical Equipment Assembler
ST Microelectronics
06.2013 - 06.2014
- Machine Operator
- Setting up machines to start a production cycle
- Controlling and adjusting machine settings
- Testing operation of machines periodically
- Fixing issues which occur during the shift through preventive and corrective maintenance, and informing the maintenance team if the problem persists
- Maintaining a safe and clean work space
- Maintaining activity logs
- Manufacturing
Education
ECDL-European Computer Driving Licence -
Foundation Certificate - Electrical and Electronics
MCAST
01.2012
BTEC First Diploma - IT Practitioners
MCAST
01.2011
SEC O' Level - University of Malta
St Benedict College
01.2010
Skills
Customer service
Sales development
Time management
Client service
Sales closing
Relationship building
Records management
Upselling and cross selling
Certification
Driving Licence: AM
COMMUNICATION AND INTERPERSONAL SKILLS
I'm an outgoing, hardworking and polite person with good communication skills. Work very well both individually and as a member of team. I can work under pressure whilst remaining focused to meet crucial deadlines. Able to manage the time well and produce work in a proper and professional manner. Considered to be responsible, very organized, and reliable person.
Timeline
Birkirkara Outlet Manager
Klikk Computer Store Malta Ltd
02.2020 - Current
Shop Salesperson
Melita PLC
06.2019 - 02.2020
Electrical Equipment Assembler
ST Microelectronics
06.2013 - 06.2014
Foundation Certificate - Electrical and Electronics
MCAST
BTEC First Diploma - IT Practitioners
MCAST
SEC O' Level - University of Malta
St Benedict College
ECDL-European Computer Driving Licence -
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