Luis Alexander Rodriguez
Billings
Summary
Enthusiastic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals, and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
4
4
years of professional experience
Work History
Recreational Equipment, Inc.
(Billings, MT)
10.2023 - Current
- Mentor staff toward achieving store goals through continuous feedback on individual impact
- Coordinate stewardship opportunities and volunteer events with community organizations
- Lead dialogue and open discussion on Racial Equity, Diversity, & Inclusion initiatives and progress
- Utilize Mini-Grants to further team education and engagement in celebrating cultural milestones
- Drive membership growth in Frontline team contributing to store having the highest improvement in membership conversion from previous year in Co-op
- Lead the Frontline team in raising awareness about the REI Fund and our local community partners with every customer resulting in significant increase to the amount of donations and dollars gathered
- Raise team knowledge and comfort level on Mastercard program resulting with an increase of applications received in store and exceeding store goals by double in second quarter
- Organize and oversee both end-of-year and mid-year Physical Inventory.
REI
(Brentwood, TN)
10.2022 - 10.2023
REI
(Charlotte, NC)
08.2021 - 10.2022
REI
(Charlotte, NC)
08.2020 - 08.2021
Education
Bachelor of Science -
Daniel Webster College
Nashua, NH05.2016
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Operations Management
- Staff Hiring and Retention
Accomplishments
Anderson Award Recipient 2023
Activities & Affiliations
- Special Olympics Montana, Event Coordinator, May 2024
- Eagle Mount Billings, Volunteer, 2024
- Rock N Roll Marathon Nashville, Volunteer, April 2023
Timeline
Recreational Equipment, Inc.
(Billings, MT)
10.2023 - Current
REI
(Brentwood, TN)
10.2022 - 10.2023
REI
(Charlotte, NC)
08.2021 - 10.2022
REI
(Charlotte, NC)
08.2020 - 08.2021
Bachelor of Science -
Daniel Webster College
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