Luke Kernan
Missoula
Summary
IT Systems Analyst with hands-on experience supporting luxury hospitality environments, specializing in enterprise networking, identity management, endpoint administration, and physical security systems. Proven ability to deploy, troubleshoot, and maintain complex infrastructure across large-scale, geographically dispersed properties.
Overview
5
5
years of professional experience
Work History
IT Systems Analyst
The Resort at Paws Up
Greenough
02.2025 - Current
- Supported enterprise IT operations for a geographically dispersed luxury resort environment with mission-critical uptime requirements
- Deployed and maintained Meraki and UniFi networks, including VLAN configuration, switch provisioning, and wireless optimization
- Installed and troubleshot single-mode and multi-mode fiber runs, including SFP replacement, patching, and signal validation
- Managed Apple Business Manager and Mosyle MDM, administering and supporting large fleets of iPads used for guest and staff operations
- Administered Active Directory and Azure AD, supporting identity, authentication, and device access
- Installed and maintained electronic access control systems, including encoders and electromagnetic locks (maglocks)
- Diagnosed complex network and connectivity issues across buildings, crawl spaces, and outdoor environments
- Coordinated infrastructure upgrades while maintaining uninterrupted guest services in a Forbes-rated hospitality environment
- Worked in a Forbes-rated, high-touch hospitality environment where IT reliability directly impacts guest experience
- Supported infrastructure across large physical terrain (fiber across buildings, outdoor runs, crawlspaces)
- Trusted with solo ownership of troubleshooting and on-site remediation
- Balanced guest-facing urgency with enterprise-grade technical standards
IT Technician
Area Wide Technical Support
Rockwall
10.2023 - 02.2025
- Diagnose & troubleshoot Devices
- Troubleshoot complex problems
- Remote Support
- Provide detailed explanations of repair processes
- Manage and track inventory
- Identify and implement solutions to improve efficiency and effectiveness
- Diagnose and resolve security-related issues
Bartender/Server
Rockwall Golf and Athletic Club
Rockwall
10.2020 - 08.2023
- Private Country club bartender/server. A PGA tournament was held there.
- Ive bartended and served on major holidays with ease, while it was super fast paced and I had to have great attention to detail
Education
Cyber Security -
University of North Texas
Denton, TXHigh school diploma -
Rockwall High School
Rockwall, TX01.2022
Skills
Enterprise IT & Infrastructure
- Network design, deployment, and troubleshooting (wired & wireless)
- VLANs, switching, routing fundamentals, and traffic segmentation
- Fiber-optic installation, patching, and diagnostics (SM, MM)
Systems, Identity & Device Management
- Active Directory & Azure AD administration
- Endpoint lifecycle management (Windows, macOS, iPadOS)
- Apple Business Manager & MDM platforms (Mosyle)
Security & Access Control Systems
- Electronic access control and credential provisioning
- Physical security hardware installation and maintenance
- Identity-based access and device security principles
Operations & Technical Support
- Incident response and root-cause analysis
- Infrastructure support across distributed environments
- Documentation, standardization, and process improvement
Personal Information
Cell: 405-888-7675
Email: lukeakernan@gmail.com
Groups
- Pi Kappa Alpha Fraternity
- Varsity Golf (08/01/18 - 08/31/22)
- Young Mens Service League (07/01/18 - 07/31/22)
Timeline
IT Systems Analyst
The Resort at Paws Up
02.2025 - Current
IT Technician
Area Wide Technical Support
10.2023 - 02.2025
Bartender/Server
Rockwall Golf and Athletic Club
10.2020 - 08.2023
Cyber Security -
University of North Texas
High school diploma -
Rockwall High School