Madeline Stutsman
Columbia Falls
Summary
Reliable and experienced server with a strong background in high-volume restaurant environments and customer service. Proven ability to handle fast-paced shifts, build rapport with guests, and work efficiently as part of a team. Previous experience at The Raven with a strong understanding of service expectations and workflow.
Overview
6
6
years of professional experience
Work History
Pediatric Dental Assistant
Kalispell Kidds
Kalispell, MT
04.2024 - Current
- Assist with procedures and maintain a clean, organized workspace
- Communicate clearly with patients and team members in a fast-paced environment
- Manage time efficiently to keep appointments running on schedule
Waitress
Roxxy Omaha
Omaha, NE
11.2023 - 04.2024
- Provided attentive service in a busy nightlife environment
- Managed high customer volume while maintaining professionalism and efficiency
- Upsold menu items and drinks to increase sales
Waitress
The Raven
Woods Bay, MT
07.2020 - 08.2023
- Delivered high-quality customer service in a fast-paced, high-volume lakefront restaurant
- Managed multiple tables efficiently while maintaining accuracy and attention to detail
- a Built strong rapport with repeat customers, contributing to positive guest experiences
- Collaborated with kitchen and bar staff to ensure timely and accurate orders
- Handled cash and POS transactions quickly and accurately
Lead Barista
Starbucks
Columbia Falls, MT
04.2022 - 08.2022
- Supervised shifts and supported team during high-traffic hours
- Trained new employees on customer service and operations
- Maintained speed and quality during peak times
Education
High School Diploma -
Flathead Valley Community College
Kalispell, MT05.2026
High School Diploma -
Grand Canyon University
Phoenix, AZ12.2023
High School Diploma -
Columbia Falls High School
Columbia Falls, MT06.2022
Skills
- Customer service & guest experience
- High-volume multitasking
- POS systems & cash handling
- Some understanding of and ability to communicate in Spanish
- Team collaboration
- Time management
- Conflict resolution
- Food & beverage knowledge
- Fast-paced service environments
Timeline
Pediatric Dental Assistant
Kalispell Kidds
04.2024 - Current
Waitress
Roxxy Omaha
11.2023 - 04.2024
Lead Barista
Starbucks
04.2022 - 08.2022
Waitress
The Raven
07.2020 - 08.2023
High School Diploma -
Flathead Valley Community College
High School Diploma -
Grand Canyon University
High School Diploma -
Columbia Falls High School
Additional Experience
- Volleyball Team Captain (High School & Club)
- AAU Volleyball Coach (for 7th and 8th grade)
- Long-term volunteer at Montana Veterans Home